Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 9 reviews)); "Team members are consistently acknowledged for their contributions and Jay Sidhu sets the example here by ending every group call/meeting by thanking the team members for their hard work." ((in 9 reviews)); "Work/Life balance is good." ((in 5 reviews)); "CEO and President who care about his employees, their well beings, and support them each and every way they can." ((in 3 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

Oct 7, 2025

Forward thinking and solutions oriented

Vice president marketing

Recommend

CEO approval

Business Outlook

Pros

Employees who care about customers and each other, open minded leadership, environment that welcomes change, creativity and big picture thinking as the bank grows.

Cons

Inconsistent investment in professional development for team members, which seems like a normal growing pain that the bank is working on.

1.0

Oct 3, 2025

Toxicity is rampant, leadership is filled with horrible people

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

The pay and health benefits are okay.

Cons

Toxicity is rampant in the workplace of this company. Customers Bank has a leadership that's filled with horrible people, and they abuse their positions to harass and verbally abuse employees. We're treated terribly by the leadership, and we all suffer in the toxic work environment that the leaders created.

1.0

Oct 3, 2025

Just don't

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are some lovely people at the company.

Cons

Just do yourself a favor and don't work here.

Viewing 19 - 21 of 175 Reviews

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