Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)
avatar

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

175 reviews
1.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

The only thing that drew me in was the promise of high pay, but it was a complete lie used to trap people into working here.

Cons

- Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out. - Salaries are insultingly low and do not match the qualifications or effort of the staff. - Managers are power-tripping bullies who harass, humiliate, and abuse employees to feel superior. - Leadership makes reckless, short-sighted decisions focused solely on quick profits while ignoring the impact on employees. - Accountability is nonexistent, with blame constantly shifted onto staff, and no lessons ever learned from mistakes. - Advancement is nearly impossible without connections, leaving talented and hardworking employees ignored and undervalued. Customers Bank is a nightmare from start to finish. Every day felt miserable, and nothing about the experience was redeeming. Anyone considering working here should beware—it will crush you.

1.0
Nov 19, 2025

Sad Place

Recommend
CEO approval
Business Outlook

Pros

Co-workers are nice and they have *very effective* air conditioning all year.

Cons

Pride themselves on spending more time at the office than at your home. Progressively becoming more strict with working accommodations. Management is not there to help anyone, but rather enforce ridiculous policies and procedures. Depressing and miserable place to work. They also (self admittedly) pay below industry standard, and their benefits are not competitive.

2.0
Oct 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Employees receive decent health benefits.

Cons

Customer Bank has an extremely toxic work atmosphere. Working here is an unpleasant experience because of the leadership's hostility and negativity. Our leaders verbally abuse and yell at us, and they spread their negativity in the workplace and to the employees. I don't think anyone would like working in this kind of environment.

Viewing 16 - 18 of 175 Reviews

Glassdoor has 186 Customers Bank reviews submitted anonymously by Customers Bank employees. Read employee reviews and ratings on Glassdoor to decide if Customers Bank is right for you.