Apr 7, 2013
The pay rate
Anonymous employee
CyraCom reviews
3.2
44% would recommend to a friend
Jeremy Woan
41% approve of CEO
32% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
4.0
Sep 27, 2012
great place, if you genuinely believe in making a difference in other's lives
Current employee, more than 1 year
Tucson, AZ
Recommend
CEO approval
Business Outlook
Pros
i've been a student the last two years, and i like the flexibility in schedules. It's good to know that the supervisors and the quality people are also trained interpreters, which gives them more credibility when giving feedback. it good to know that they understand your job and not just coaching you in theory. They also feed you every month and there all sorts of incentives when you achieve certain performance expectations. Personally speaking, i've work in other places where you're just a number and treated like crap. A year ago, i was having some peronal issues that caused me to start missing work, but they worked with me and gave me some time to take care of my situation. Any other place that i've worked at would have just told me to take a hike.
Cons
the pay could be better, but you know what you're accepting. Not to say that the job is easy, but it's not like youre being rated on so many metrics
1.0
Sep 26, 2012
Recommend
CEO approval
Business Outlook
Pros
- Great Health Benefits package (individual) - Outstanding and diverse employee base - Low stress once a shift is over, work will not follow you home
Cons
- Constant shifting schedules based on business needs (24h 7 days a week environment, get ready to work holidays, night shifts, weekends with no extra compensation) - Prohibitively expensive to extend health benefits to Family - low wages across the board, compared to similar positions - Constant Monitoring and quality control - PTO and Vacation use restricted to business needs - almost non-existent opportunities for career advancement. - Very little in return of much asked (low salary, vs. PTO usage restrictions, strict rules on the call floor, tedious and constant monitoring, work during holidays, work during weekends, graveyard shifts, salary increases dependent on never being absent , required to present medical note for Any absence to be justified etc...) - Management focus on Monthly scorecards regardless of means to achieve high scores. - Corrective actions and termination are very easy to incur. An employee was terminated because he wore a baseball cap in the call floor. Corrective actions can be given as quick as 1 unjustified absence. - Restrictive and outdated dress code: business casual required on a call center.
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