DCM Services reviews

3.3

58% would recommend to a friend

(70 total reviews)
avatar

Mike Rosenthal

53% approve of CEO

45% positive business outlook

DCM Services has an employee rating of 3.3 out of 5 stars, based on 70 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DCM Services employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

70 reviews
1.0
Nov 25, 2024

Don’t Do It

Recommend
CEO approval
Business Outlook

Pros

Generous PTO, work from home and that’s about it

Cons

Disgusting and inhumane performance expectation, deceased debt collections meaning you call grieving loved ones to ask for money and the company makes games out of their grief to see who can collect the most, management and leadership makes it extremely clear that you’re just a number to help them bonus, you’re pitted against your peers and expected to hit numbers only a robot could achieve, and you’ll find yourself miserable within your first two weeks. You can’t even take a post-coffee restroom break without being questioned as to what you were doing. I’ve seen reps targeted for their race, they try to paint a culture emphasizing inclusivity and opportunity, but opportunities are only there for those who are in good with leadership and have been for years.

avatar
DCM Services Response
1y
We are sorry to hear that we didn’t meet your expectations. We have very high expectations at DCM Services and would love the opportunity to improve. Please get in touch with us at consumerombudsman@dcmservices.com! DCM Services, LLC is a legitimate company and is accredited with the Better Business Bureau.
1.0
Oct 2, 2024

Insane expectations

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, some kind managers, helping legitimate causes

Cons

Much pressure is put upon the callers to get that credit card large donation, but it in fact lessens the base amount of pay by $2 then you get a paltry commission so there is no incentive except to not be terrified. Also you could get a large donation with a quick YAY and the next day you are in a meeting about your low numbers.

avatar
DCM Services Response
1y
We appreciate your feedback. If you would like to discuss your experience further, don't hesitate to reach out to us at consumerombudsman@dcmservices.com. We would love the opportunity to resolve any issues. DCM Services, LLC is a legitimate company and is accredited with the Better Business Bureau.
1.0
Aug 23, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, PTO, no weekends

Cons

Managers listened to our calls when we weren't on the phones. We ran out of cues to dial in on a daily basis

avatar
DCM Services Response
1y
Thank you for sharing your thoughts. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to send us an email at consumerombudsman@dcmservices.com. DCM Services, LLC is a legitimate company and is accredited with the Better Business Bureau.
Viewing 7 - 9 of 70 Reviews

Glassdoor has 71 DCM Services reviews submitted anonymously by DCM Services employees. Read employee reviews and ratings on Glassdoor to decide if DCM Services is right for you.