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DHL Express

Part of DHL

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DHL Express reviews

3.8

70% would recommend to a friend

(4,106 total reviews)
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John Pearson

77% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,106 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Jan 23, 2009
Recommend
CEO approval
Business Outlook

Pros

There are currently no reasons I can think of. Why would you want to work in a place that threatens your job at every opportunity.

Cons

Lack of respect from overbearing management. Fear of layoffs. Power hungry Managers who feed off the bullying of their subordinates. Zero tolerance on 99.9% of almost everything. A disgrace to a once proud Airborne Express company. Imagine working 15 years and you know you will not have a job! We have people just hanging around in the lunch room all day not doing a thing. If late freight comes in, it is shuttled out to a driver so that another route driver will not show on their numbers. It's all about the numbers. They falsify documents, but if we did the same, we would be fired in a heartbeat. Imagine waiting at a stop and telling the customer you can't have the package until the regular driver shows up to deliver it? Service SUCKS! Your international used to be a noon priority. Now it's whenever it gets there. Why would you want to use DHL when you could get all your stuff done with another Major carrier as well as your domestic?

1.0
Jan 8, 2009
Recommend
CEO approval
Business Outlook

Pros

It is a nationally recognized company. When you tell people that you are employed there, you don't get asked "where's that?"

Cons

I work for an independent contractor at DHL. The way that they treated our contractor was just sickening. I am not sure if it was secretive, or just disorganization, but as a whole, DHL was an awful company to do business with. Our IC did their best to keep drivers informed, but they really did not have too much to work with. The policies are forever changing, and they get upset with couriers when they make mistakes. How could we keep up, when we were not told half of the time what we were in fact supposed to be doing? They make so many promises to customers, that are totally unrealistic. It is easy to say stuff when you are behind a desk making way more than those of us out there actually earning the money for the company. When it was Airborne Express, I enjoyed the working experience much better. All of the direct employees at DHL have very low morale and it is amazing that they stay here.

2.0
Jan 8, 2009
Recommend
CEO approval
Business Outlook

Pros

Pay is above average, there are a number of opportunities for global projects and global visibility.

Cons

The US Express business management has been absolutely terrible for the past 5 years. They have wasted Billions of dollars and in the end are walking away from business in the US.

Viewing 340 - 342 of 4,106 Reviews

Glassdoor has 6,194 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.