DHL Express reviews

Where to begin!? lol..... -MANAGEMENT... I cannot stress this enough... This place has no respect for its salespeople. Most organizations try to make their salespeople happy... Not this place... 1. They make you come in to the office at 8am every morning for no reason. ZYP is the only office in the US that makes you come in at 8am to twiddle your thumbs. Most customers' offices do not even open until at least 10am. 2. CHEAP CHEAP CHEAP. They don't even have coffee in the office for their salespeople. Oh there is a coffee machine in the office but there is rarely coffee. Also, beware of so called "spending freezes". This is when DHL Express really shows its true colors and stops spending for periods of up to 6 months at a time. That means coffee... expenses... etc... You would think this was a mom and pop shop sometimes.... What's DHL Express yearly revenue again? Oh yeah I think they can afford some coffee.... -S.S. - There is a director there... who shall remain nameless... that in my opinion is one of the worst managers I have ever worked for. This man's sole purpose is to make sure that the sales people under him are miserable. He thinks that leading by "fear" is the best way to operate however there is a problem.... he isn't scary at all... which honestly is comical. I have seen him try to take away people's commissions when they are "making too much". I have seen him put people on a Performance Improvement Plan despite having record breaking quarterly sales numbers.... If this gentleman is still there.... RUN! He will make your life miserable. -Incestual Management - This is a "good ol' boys club". Many senior managers have been there for a very long time and the company does not really hire from outside. This produces an extremely biased point of view and a sort of "no one else can do it like we do" when in fact many people do it JUST like you do if not better. Get over yourselves and open your eyes... you're missing out on serious $$$. -This company is only goo at undercutting the competition and has no maintenance strategy for its clientele base. They preach "don't be commodity" but that's exactly what they are. - They lost nearly 80% of NYC's salesforce in less than a year. If that's not the "writing on the wall" I don't know what else can be written.

DHL Express customer service center includes inside sales department. While the company provides future experience opportunities it is not a place of choice for a mature adult sales persons. The average age of the inside sales person is around 23.The company only provides international air shipping. No domestic shipping. The compensation is something to be seen but not believed. You will receive a set sales quota every quarter yet nobody can tell you how it is developed. If you do not meet your quota at least 100% you will not receive a commission. You miss by $1 and you will not get paid. If you make too much money and that is determined by senior management, you will not get paid. To add insult to a senior sales person, you are required to make 60 dials per day and make positive contact with 25 persons per day. Ridiculous. The down side to that is calling your same customers every two weeks and asking the same question, do you have anything international I can help you with? The biggest concern are KPI's. How many dials, how many people did you contact, how many.......All that can be manipulated but makes managers happy. Let's face it, not many Americans care to use DHL The worst part of the sales position is each month your manager sits with you listening to your phone calls and you need to do a presentation that makes you feel that you are interviewing to keep your job.