Schedules were jerked around constantly. 5 hours one week and then 20 the next. Managers tried to keep payroll as low as possible so would run the store with minimum staff. On top of this, they were always on a hiring spree in order to keep the hours of its part-time staff low.
Store Managers were quitting often (4 within last year). The current General Store Manager runs the store more based on fear of losing hours (which she claims she has no influence over) but clearly does not value the dedication that the employees give. The store lead the district in customer service but has since declined greatly. It's almost as if the store runs better without a General manager and just the two assistant managers.
Lastly is the general attitude that had been circling around before I left was one of frustration. Most employees loved working there but just felt defeated in their work relationships with management. Virtually no room for advancement even though leadership positions are always open. It is like everyone was searching for work somewhere else. Literally 4 people left in one month with several more simply waiting for anything else to come up so they could leave. While retail turnover is usually high, our store had a fairly high retention rate, but again has been in decline.
It saddens me to see what has become of Store 31, and hopefully you will think long and hard before working at this store. It has great potential but is being squashed by management.
