DICK'S Sporting Goods reviews

-seems to be a large disconnect between the upper levels of the company and the store levels - 3% commission is recieved only on warranties sold and only if warranties total is greater/equal to $350 or so (this is a monthly endeavor, if you dont reach the goal commission is forfeit) - location in a college town means high turnover which often leads to miscommunication/constantly bringing someone new up to speed. -getting a full time position is nearly impossible

- Pay, hours and the like aren't good at all. Some might try to argue that Cashiers aren't worth a decent wage. All I have to say, is the Store Manager who walks around doing nothing or sits in the back playing tetris on his computer worth 100k a year? I'd say the 3 overworked Cashiers who assist every single customer who walks through the door are doing much more worthwhile 'work'. - Cashiers were expected to greet, answer questions, answer phones, do returns, type in Score Card sign ups into the broken index and ring people out. While endlessly being pushed to get more Score Card (Reward Card) sign ups & warranties. The micro-management about Score Cards was really the end for me. - Overworked to the extreme, while giving you just under the proper amount of hours to get full-time benefits. Had to work many times off the clock too. Often would be left alone for hours to ring 500+ people out daily. Might not seem like a lot, but most things in the store would be incorrectly priced. It's also a strange feeling when there are 30ish customers walking in/out at any given moment. You'll be having to shout "Welcome to Dick Sporting Goods", from the register to the guy who just walked in. While checking out a couple, as you give them the speech about the score cards. At the same time someone is tapping you on the shoulder from behind to ask about buying a gun. With a customer on the phone you just had to put on hold because they wanted to know if you had some shirt in blue. Then something you just rang up isn't the price the couple is saying the sign said in the back (which you'll have to price check). It's just to much for one person. - When things were incorrectly priced (which was about half of the time). Cashiers had to call the department the item was from, get a price check before being allowed to change the price. When the store was busy, good luck getting a quick pick up. -Holidays (Christmas time) is hell. For whatever reason, stress of the holidays likely, many customers are extra crazy during that time of the year too. Or perhaps since there are just a higher percentage of customers than normal. Not sure. I will say, it seemed on average, out of about 100 customers you'd get 1 or 2 just completely rude customers (or people trying to rip you off). Most customers are nice, I'd always be friendly. Even if a customer had just treated me like dirt for no apparent reason other than the fact I'm a cashier. I'd still tell them to have a great day as they left. Which usually infuriated them. - The management doesn't respect the Cashiers. (I don't consider Front-End Leads as Management, they're glorified Cashiers. Less to do with checking people out and more to do with answer questions. Though sometimes the front-leads would wander off for hours at a time.) Mainly directed towards the assistant-managers and store manager. - Most assistant managers and the store manager would be constantly reminding the cashiers to get Score Cards. Demanding that each cashier maintain a 60%+ rating. Meaning 60% of customers who go through your register either have a Score Card on them, have one but not with them. So you'd have to look them up, often times not finding them because the system was very screwy. Other places simply scan drivers licenses, our program couldn't. Or have them sign up.) They'd try to make you feel terrible if your Score Card percentage went down near 60%. The entire Score Card process was an incredibly wasteful amount of time for everyone. When one Cashier is working (which they almost always did, even though the line would often get way backed up). We'd have to ask everyone if they wanted to sign up for a Score Card. We'd have to say this little speech about how Score Cards are Free, Great Program, Gives you Reward Money to spend in the store - so on. If someone said Yes, they'd have to fill out there information. (Thus blocking the line) It's the same as if everyone started writing checks when they check out. Expect, every Cashier was explaining what a check is and how it works. It just slows everything down greatly. - The funny thing too, nearly all of the managers. Who push Score Cards all day and night. The same who bash you endlessly if you'd get lower than 60%. Every so often one of those managers will jump on a register to try and be helpful. Or to try to show how easy it is to get Score Card signs ups. They would never - I mean Never - get even close to 35% Score Cards. - I will say that when I was first hired there were actually 2 good assistant-managers. Each one left the instant they could. - Very high turn over rate. People were constantly quitting or being fired for very stupid reasons.