The biggest problem is there's no defined end to the night. We're scheduled until 9pm, but it's become normal to stay an hour, two hours, sometimes even longer past that because leadership keeps adding more tasks and finding new things to fix after everything is already done. It feels like the goalposts constantly move. My availability hasn't always been respected, communication has been poor, and there's a huge difference in accountability between employees. The people who work hard and stay busy all night end up staying just as late as the people standing around talking or doing nothing. Instead of addressing the actual productivity issues, everyone gets held hostage until leadership decides the store is finally good enough. I've worked retail for years, and every other place I've worked had a clear definition of what needed to be done before you could leave. Here, it feels like there is no finish line, which makes it impossible to plan your life around a part-time job. The discount and perks are nice, but the lack of consistency, the constantly changing expectations, and the uncertainty about when you're actually going home have made the job a lot more frustrating than it needs to be. If you're thinking about working here and want to work night shifts, plan on staying well past your scheduled end time until someone tells you it's "ok to leave". I was told I needed to ask for permission before clocking out, great leadership skills.
