DISH Customer Service Associate reviews

Training was 5 days, and you get put on the phones on day 2. I don't have DISH products, and it ends up being a learn as you go. I am also used to building services around customer's needs and budget, but all a customer has to say is "I'm going to DirectTv and you have to keep throwing credits at them instead of them making personal choices over their own programming. It's either DISH or Direct, so it's always throwing retention credits at them instead of somehow positioning our value or services as ideal solution to their viewing needs.

Not really about the job the recruitment process the question that are asked do not apply to WAH. Example when have you went outside of policy and procedures to assist a customer? This questions is not suitable. WAH employers never want you going rogue you stick to the policies as procedures outlined or it will affect compliance, metrics and QA’s