3.0
Oct 11, 2019
Former employee, more than 1 year
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
Flexible scheduling as in there is often opportunities to reduce your hours via their online time off or leave early or break off the phones based on the needs of the business
Cons
Training was 5 days, and you get put on the phones on day 2. I don't have DISH products, and it ends up being a learn as you go. I am also used to building services around customer's needs and budget, but all a customer has to say is "I'm going to DirectTv and you have to keep throwing credits at them instead of them making personal choices over their own programming. It's either DISH or Direct, so it's always throwing retention credits at them instead of somehow positioning our value or services as ideal solution to their viewing needs.