DISH Retention Sales Representative reviews

2.8

31% would recommend to a friend

(136 total reviews)
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Charlie Ergen

77% approve of CEO

4% positive business outlook

Sales/Retention Representative employees have rated DISH with 2.8 out of 5 stars, based on 136 company reviews on Glassdoor. This indicates that most Sales/Retention Representative professionals have an average working experience there. DISH is rated 22% below average by Sales/Retention Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

136 reviews
1.0
Feb 21, 2026

WASTE OF TIME

Recommend
CEO approval
Business Outlook

Pros

Sometimes you meet some really cool people

Cons

trust me I'm not one of those angry people that leave reviews, I just couldnt believe my overall experience with this company. HIGH turnover, Pretty much a call center, glued to the chair. they get mad when you need to use the bathroom. Micro Management, Only cares about numbers not customers.

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DISH Response
5mo
It is great to hear that you were able to connect with some wonderful colleagues during your time with us. Building those professional relationships is a highlight of the workplace experience, and we appreciate you mentioning the quality of our people. Regarding your other comments, we take feedback about the daily work environment and management style seriously. We strive to maintain a balance between meeting our operational goals and ensuring our team members feel supported and respected in their roles. Our aim is to foster a culture where every employee feels valued beyond just the metrics, and we are constantly looking for ways to refine our processes to better support our staff.
4.0
Nov 21, 2025
Recommend
CEO approval
Business Outlook

Pros

There's a lot of money to be made if you're good at your role. HR isn't great at all, and off-site. Attendance is extremely strict, and you can be let go for any number of reasons, including policy violations for first time violations. Managers are overworked and, unless you're performing well, can't go to bat for you because they don't have the time. Turnover is extremely high due to stress and the above. Brutal 6-week training before you can earn any real money, and it will realistically be about 3-4 months before you get the hang of things.

Cons

Lots of gray area surrounding policy 4-10's but it's a pretty brutal work day, the way to really earn is working your day off

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DISH Response
5mo
We are pleased to see that our performance-based earning potential is a highlight for you, as we strive to reward the hard work and dedication of our top performers. At the same time, we recognize that the intensity of our training program and the demands of a four-day work week can be significant, particularly during the initial months on the job. Hearing about your experience with our management support and policy enforcement is helpful, as we are committed to fostering a more balanced and supportive environment for all employees, regardless of their tenure. Our goal is to ensure our teams feel equipped to succeed without feeling overwhelmed, and we value the feedback regarding how our internal structures impact your day-to-day stress levels.
3.0
Sep 4, 2025

Tough job

Recommend
CEO approval
Business Outlook

Pros

Decent compensation for the type of work you do

Cons

Taking angry phone calls all day is taxing

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DISH Response
10mo
We really appreciate you sharing your experience. It's true that the work can be challenging, and we understand that it can be taxing to handle difficult calls. We are always looking for ways to support our team members in these demanding roles. We value your contributions and wish you the best in your future endeavors.
Viewing 4 - 6 of 136 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.