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DISH

Engaged Employer

DISH Sr. Customer Service Representative reviews

4.0

70% would recommend to a friend

(13 total reviews)
avatar

Charlie Ergen

Not enough data to show CEO approval

61% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Compensation and benefits

3.9

Work/Life balance

3.9

Career opportunities

3.8

Culture & values

3.6

Senior management

Ratings by demographic groups

Reviews by job title

13 reviews
5.0
Mar 1, 2024

Great place to work

Sr. customer service representative
Recommend
CEO approval
Business Outlook

Pros

work from home. great communication with employees, always up-training.

Cons

service was not free, just heavily discounted.

avatar
DISH Response
2y
We know how important communication is to our Customer Service Rep’s success. We’re so glad you found such great training opportunities during your time here.
3.0
Sep 20, 2023

Not bad, company structure needs improvement.

Senior customer service representative
Recommend
CEO approval
Business Outlook

Pros

The environment and relationships you form are impeccable. Not only do you have immense job security, allowing you to grow within the company your whole life, but the pay is one, if not the most, of the top-tier ones you can get without a college degree.

Cons

This is specifically for Boost Infinite, no other branch. 99% of the day, you're dealing with a buggy CRM (on top of dealing with frustrated customers). Corporate prioritizes polishing the looks of the software we use instead of focusing on making the performance consistent. Because of this reason, this would force our customers into a dark place, our software forcing them to lose their phone numbers with no form of reversing the process. IT doesn't even do their job. 4 out of the 7 software you need are never working, and IT leaves you hanging without a response on a fix.

5.0
Sep 6, 2023

Best Job I Ever Had

Senior customer service representative
Recommend
CEO approval
Business Outlook

Pros

EVERYTHING!! Breaks, pay , prizes , bonuses , good people , Work from home

Cons

Nothing lol i know this sounds unreal but I am very real .. this job is Perfect for me (so far) ..but to each it’s own

Viewing 4 - 6 of 13 Reviews
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