DISH reviews

2.7

30% would recommend to a friend

(7,817 total reviews)
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Charlie Ergen

20% approve of CEO

25% positive business outlook

DISH has an employee rating of 2.7 out of 5 stars, based on 7,817 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DISH employee rating is 25% below average for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

8K reviews
1.0
Dec 15, 2011
Recommend
CEO approval
Business Outlook

Pros

Discounted satellite television service (only offered a few years ago unlike competitors) Form great camaraderie with co-workers(due to poor treatment by upper management)

Cons

Being treated like less than human Compensation Benefits Hours of work Lack of motivation/reward for job well done Lack of support from upper management Constantly being pushed down and the bar being raised too high If you like being told "there's the door" every time you disagree with or question a policy's effectiveness or purpose and then offer viable solutions/ideas, then this is the job for you. If you want to be told to "just drink the kool-aid" and "just get on board" no matter the cost, then this is the job for you. If you like to work 60+ hours per week with no overtime pay (salaried employee), then this is the job for you. If you like to put your job first when your employer puts you last, then this is the job for you. If you like to be micromanaged and told that your own management style is wrong, then this is the job for you. If you like to see high turnover and unexplainable terminations, then this is the job for you. If you like to work with untrained and unmotivated employees, then this is the job for you. If you like to work your butt off and still be told that it's not good enough, then this is the job for you. If you like to me motivated by scare tactics and you enjoy hostile work environments, then this is the job for you! This coming from a ex-employee who quit Dish Network after 10 years, the majority of which were spent as a Field Service Manager. I held positions from a call center rep to service technician as well.

2.0
Dec 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Campus is nice, Cafeteria is nice in the summer time, friendly people, lots to do and learn if you can handle it. 3 weeks vacation after 2 years.

Cons

Regular employees treated as disposable, ready to be replaced with "Eager College Grads" and the remaining 50% of IT staff are consultants directly from India. Management is always looking for someone to blame for the outages/problems, and make a mistake that makes a vp/director/mgr look bad and they walk you out the door. Many managers are people who started off as installers and just kept changing jobs. They have been there soo long that they have no interest in pointing out major problems in how things are being run, lest they get blamed and walked out the door. Very much a fear based environment. Every 12-16 months they go through and fire (no layoffs at Dish) 10-20% of their IT staff. Usually right before earnings come out or a new purchase by Charile Ergen is planned. Average lifespan of a technical employee is about 3 years. Core Hours - you have to be at work between the hours of 8:30am and 4:00pm regardless of the weather etc. If you badge in after 8:30am or before 4:00pm be prepared to be grilled by the VP's admin on why you were late/left early. If you don't have a good (pre-approved) excuse you will get written up. They count the minutes you work per week, 45hrs (including no more than 60 min/day for lunch) is required, work less than that and get queried. They micromanage this like crazy. No flex time, can't work from home but you are expected to be on-call from home. Work all night on a problem you are still expected to be in by 8:30am or you have to take a vacation day etc.

3.0
Dec 10, 2011
Recommend
CEO approval
Business Outlook

Pros

Good sales/incentive programs, up to $7 per sale if over 13% sales rate, phenomenal moneymaker if your a good salesperson on the phone. Documented bonus of $1000+ in October 2011. Great co-workers Very flexible working schedule

Cons

Sales/Incentive program metrics virtually impossible to hit; need to have 100% in QA, CSAT, AHT and repeat calls. Only way to hit all the metrics is by circumventing business rules or abuse of the system. It can be done, but at the cost of being terminated if discovered. Promotion guidelines change on the fly; One week your qualified for a position, next week, a new metric is included to qualify you for a higher position, and you no longer qualify. Leads employees to think that favoritism is at play. Job security is non existent as you can be terminated for bad performance with only 2-4 weeks to substantially improve metrics.

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