DISH Customer Service Retention reviews

2.8

28% would recommend to a friend

(113 total reviews)
avatar

Charlie Ergen

100% approve of CEO

5% positive business outlook

Customer Service/Retention employees have rated DISH with 2.8 out of 5 stars, based on 113 company reviews on Glassdoor. This indicates that most Customer Service/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

113 reviews
1.0
Feb 6, 2020

False Salary Promises

Recommend
CEO approval
Business Outlook

Pros

*Uncapped Commission* if you meet their convoluted commission guidelines...

Cons

Their 'uncapped commission' is an advertising ploy to draw in new employees (due to the extremely high attrition rate) You make $14 an hour starting (29k a year BEFORE taxes) - no matter what experience you have They claim the average salary for this position is 55k+ and that their top employees make 6 figures - lies. They have a convoluted way of 'calculating' if you get a commission for a call and chances are you won't come anywhere near 55k your first year, no matter how many customers you retain/upgrade. You're basically their EXTREMELY underpaid sales force. In most cases you will have to wait MONTHS to even begin training - everyone I talked to had the same experience as me, quick interviews and offers and then a start date 2-3 months away.

3.0
Jan 16, 2020

Dish

Recommend
CEO approval
Business Outlook

Pros

Great people good incentives chance to make money

Cons

Bad call all day

3.0
Oct 4, 2019

Dumpster Fire

Recommend
CEO approval
Business Outlook

Pros

No company culture if your a loaner, then you'll love it.

Cons

Long hrs on a phone

Viewing 82 - 84 of 113 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.