DISH reviews

Everything you can possibly think of. After eight and a half years of service I was terminated out of the blue. Literally with no warning what so ever. They called said the company was "restructuring" and eliminated my position as well as four other technicians and one manager at my office alone. Three of the technicians had been there longer than ten years. The company eliminated some of the highest paid technicians just to save money. The company is horrible to work for and anyone that stays past two years is an amazing feet. Your are held to metrics that are completely out of your control. At dish as a technician you are responsible to maintain seven metrics in order to keep your job. 1st is Points per hour. This is how quickly you can perform your job. Each job is a set number of points and you have to get it done within a set amount of time. This metric is really not that difficult unless they route you jobs over an hour away from each other since your time still counts against you even while you are driving. The second is trouble calls. Trouble calls are when a customer calls in with a problem with there system within 12 days of you last being there. The reasons can range from the customer getting there tv on the wrong channel to not remembering where they put there remote to the equipment just failing. However regardless of the reason it still hits your overall numbers. The third is connectivity. We are responsible for hooking each hopper system we install to the customers internet. If the customer doesn't have any internet service we are supposed to scan for open wifi networks to hook there receiver up to. If you cannot connect the customers receiver to the internet because they do not have it then that counts against your over all numbers and jeopardizes your job. The fourth is completion. We had got to complete any jobs that are on our route and if we cannot it counts against us. Sometimes customers are not home even after agreeing to the appt, they never ordered the service but only called in for a quote but customer service built an install for them, they do not have line of sight and the dish cannot be installed because the customer has too many trees or are in an apartment and the balcony is facing the wrong way, and sometimes home owners association will only allow you to install the dish in a certain area that you cannot get signal from. It Stull counts against you regardless. The fifth is stbh. This is us hooking are phone up at the end of a install and running an app that does diagnostic on a hopper system. This one is not too difficult unless you are given old equipment because it's all they have and the tests won't come back properly regardless of how hard you try. The sixth is csat. This is the customer satisfaction survey. May not seem that difficult however you have got to maintain atleast an 8.7 out of 9 to stay in good standing. The reason the metric is so difficult is because one of the things customers rate you on is how "punctual" you were. Sometimes you get a job put on you at the need of the day to complete that another tech was supposed to arrive at by two o'clock. You call the customer and arrive and try to explain you just got the job but they don't care because they have been waiting around all day. They give you a one for status customer when you just got the job and that immedialty puts you below an 8.7. The seven metric and the worst in my opinion is sales. You are responsible to sale customer items that dish offers such as surge protectors, screen cleaners, over priced sound bars ($349), tv mounts, etc. it is not a do your best metric. It is a get it done regardless of how you do it, but make it happen. We are forced to try to cram these items down people's throats. This metric is talked about every single morning at dish. The expectation for this metric is $16.50 a work order. Meaning if you do 50 jobs in a month you better have sold over $800 to people through the month or you could be fired. If you times that by 12 for the number of months in a year then you are actually responsible to sell enough items to cover a 4th of your own pay. If the person that just paid $100 to get the tv installed in the first place doesn't want to buy your products or "solutions" as dish calls then then you can be written up and terminated. I devoted over 8 years to this company and gave them literally blood, sweat, and tears. I was a loyal employee that always strived to do my best and roll with any punchs during the many different changes at the company but in the end I realized it was all for nothing. There is absolutely ZERO career adavancement opportunities. In the years I was there 3 management positions opened up. Myself and several others applied but they were always filled with applicants off the street.

Worst place I've EVER worked, and that's saying something! Their turnover is close to 50% -- even at corporate HQ at Meridian -- and for a great many reasons. You may find are a few glowing reviews, but that's because the HR department writes and posts them regularly to try and counteract all the well-earned negativity. When I was there, they were ranked the worst company in the country to work for two years in a row, and they did absolutely nothing to change that status. Why? They just don't care. So even though you're salaried, you'll be treated as an hourly toddler who's confined to prison. If you arrive even one minute late (which happens at 9:00 a.m., NOT 9:01), you'll get written up. They don't care if you put in 65 hours a week, it's not OK to take a long lunch to get something like an appointment done. I once had one of the HR beasts try to tell me I needed to find doctors and specialists who could see me at night and on the weekends. That's pretty audacious. Everyone there is miserable, and you can feel it. Management is insane, and promotions are rarer than snow owls. I saw no one under my wretched director get promoted -- no one. And they definitely play favorites, as evidenced by their annual "talent planning," which is a euphemism for layoffs. Nowhere, however, is this aggregious than during the performance appraisal period. Your actual performance is almost entirely irrelevant, and will depend largely on what group you're in and who your director is. They grade everyone on a curve, so even if a manager has five great employees, only one can be classified as "exceeding expectations," and even if it's not true, someone MUST BE characterized as "not meeting expectations." I've seen them do that to people for the craziest reasons. One of my dear friends worked for them for 19 years and did amazing work. But I happened to overhear her boss telling another manager that she "made too much money," so she was going to be appraised poorly and ultimately fired, but not until she finished a big project for them. It's absolutely maddening. The CEO/owner is worth $11.22 billion, but none of that goes toward making his employees happy. Dish is a Fortune 200 company, but Forbes and a number of other magazines have questioned repeatedly how Dish is the only company making money with such grossly unhappy employees, but he's just selling air, and employees are a dime a dozen to him. They don't care how much it costs to replace employees... they'd rather do that than keep some very valuable and bright people. Oh, and if you do get hired, gird yourself for at least a three-month hiring process. They'll ask you about your salary requirements, say that will be no problem at all, and then ultimately hand you a contract demanding that you take a pay cut. They're simply evil. EVERYONE I knew had been lied to about their pay, and they don't do raises. You might get 2%, but they typically only do that once every five years or so. I cannot overemphasize what an abominitation this company is. If it were a person, it would be a sociopath. The ridiculously intransigent ownership and management should be ashamed.