Is DSV a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at DSV have rated their employer with 2.7 out of 5 stars in 42 Glassdoor reviews. This is a lower than average score with the overall rating of DSV employees being 3.2 out of 5 stars. Search open Customer Service (CSR) Jobs at DSV now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at DSV .

Does DSV pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at DSV with 2.4 out of 5 stars based on 42 anonymously submitted employee reviews. This is 25.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at DSV.

How happy are Customer Service (CSR) professionals working at DSV?

30% of Customer Service (CSR) employees at DSV would recommend their employer to a friend. This rating has decreased by 14% in the past 12 months. Customer Service (CSR) professionals have also rated DSV with a 2.1 rating for work-life-balance, 2.9 rating for diversity and inclusion, 2.5 rating for culture and values and 2.2 rating for career opportunities.

What are the top reviewed jobs at DSV?

Freight Forwarder (110) , Logistics Coordinator (44) , Manager (33) , Operations (31) , Warehouse Worker (31) , Administrative Assistant (30) , Customer Service Representative (26) , Supervisor (26) , IT Specialist (22) , Analista Júnior (21) , Business Analyst (19) , Analista Sênior (18) , Analyst (18) , Sales Manager (18) , Estagiário (17)

What are the pros of working at DSV according to real employee reviews?

"Great people to work with" ((in 83 reviews)); "colleagues are nice and willing to share experience" ((in 54 reviews)); "Compa ny benefit are good" ((in 52 reviews)); "Culture is good and settled" ((in 35 reviews)); "good work environment and colleagues" ((in 32 reviews))

What are the cons of working at DSV according to real employee reviews?

"1. Poor management styles" ((in 112 reviews)); "Low salaries and not too much to learn" ((in 60 reviews)); "Low pay and only emplyees who have relitives or friends of thier parents in the company get fairly compensated.. also if your danish of course!" ((in 59 reviews)); "bad temas really hot bad manager" ((in 33 reviews)); "No training at all, you have to sit with someone and have to learn from him." ((in 23 reviews))

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DSV

DSV Customer Service (CSR) reviews

2.7

30% would recommend to a friend

(42 total reviews)

Jens H. Lund

100% approve of CEO

29% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.5

Culture & values

2.4

Compensation and benefits

2.2

Career opportunities

2.1

Work/Life balance

1.6

Senior management

Customer Service (CSR) employees have rated DSV with 2.7 out of 5 stars, based on 42 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. DSV is rated 23% below average by Customer Service (CSR) professionals compared to other employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

42 reviews

5.0

Jul 17, 2026

Great place to grow customer service skills

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong teamwork, clear processes, and good training suppor. Competitive benefits, supportive managers, and opportunities to develop customer service skills

Cons

Strong teamwork, clear processes, and good training suppor. Competitive benefits, supportive managers, and opportunities to develop customer service skills.

1.0

May 29, 2026

Toxic culture with favoritism and high turnover

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

None, come here if you are desperate.

Cons

Favouritism Management gossips with subordinates Managers are loan sharks High staff turnover HR instigates hate among employees HR works with management for constructive dismissals Rosslyn depot - road. Horrible org culture

3.0

Apr 21, 2026

Good PTO, but limited career advancement opportunities

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good PTO and sick time

Cons

Meat grinder will dangle the carrot but no real career advancement

Viewing 1 - 3 of 42 Reviews

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DSV

DSV Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to grow customer service skills

Toxic culture with favoritism and high turnover

Good PTO, but limited career advancement opportunities

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