In the beginning the job wasn't bad, you assist customers and meet your weekly KPIs; and that was fine. But as we reached later into my tenure, it just started to get progressively worse and worse with the new efficiency system which with it calculating your required tickets based on less hours you would think you would be doing less. Instead you find yourself doing MORE work as instead of you doing x tickets per week, you now need to my constantly working on tickets between calls in order to not get pulled aside for 'doing nothing between calls'. The worst part of the job is the QA team who are a bunch of incompetent idiots who haven't done the job in years so you get marked down based on their aged experience (also btw they don't have a consistent marking basis as it is a coin flip on how petty the marker will be). You can of course have your score appealed by your supervisor but don't bother as the QA team don't care and will refuse to admit their wrongdoing. Supervisors are ok as far a common discussions are concerned but if you need them for something work related, you can guarantee that they will not be on your side since they will prioritize their own position that actually help their team. This job is becoming worse and worse and I don't know if I can do this anymore.
