DailyPay reviews

Morale is extremely low. After going through company downsizing and being told that was it, finding out there is no job security is very troubling. When you join a company you're investing your life and your livelihood depends on your job. We have families to support and the last thing we need (while we are continuing to excel at our jobs) is to lose said position(s). Would be a GREAT place to work if only there was job security!

DailyPay is ran sloppy. Most ppl don’t know what’s going on. When you reach out for help they say send it to escalations. I’m pretty sure escalations is over whelmed. Training was okay but everyone was told different things during training everyone is confused. Dailypay is growing but not once have leaders reached out to ppl under them for suggestions how to make things easier. KPI’s is bull. How are ppl escalated tickets being counted against them when it’s a job task that you’re not authorized to do? Why are CSAT counted against you if most calls you’re getting is clients upset about escalations not reaching out within 48-72 hours because their being over worked and everything gets sent to escalations if L1’s don’t have an answer. Everything is a domino effect. Then let’s talk about how you don’t get sick days you have to use your pto. If you or your kids get sick that’s your pto. No sick days. Oh let’s talk about how if you have any questions about hr or anything it’s has to go through your supervisor and your supervisor has to reach out to that person on your behalf. Never have I ever worked for a company where I need to speak to my supervisor about my hr issues. The supervisors has over 12 ppl on their team not only do they have to watch each individual on their team work plus their constant meetings on anything to inform their team on any updates. Each team member has to reach out to the supervisor about their hr related question. But the kicker is there is no hr.