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      Darktrace

      Engaged Employer

      Darktrace Customer Success Manager (CSM) reviews

      3.1

      45% would recommend to a friend

      (24 total reviews)
      avatar

      Jill Popelka

      100% approve of CEO

      55% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.3

      Work/Life balance

      3.1

      Culture & values

      2.7

      Senior management

      2.7

      Compensation and benefits

      2.5

      Career opportunities

      Customer Success Manager (CSM) employees have rated Darktrace with 3.1 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Success Manager (CSM) professionals have a good working experience there. Darktrace is rated in line with the average (within 1 standard deviation) by Customer Success Manager (CSM) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      24 reviews
      1.0
      Feb 12, 2025

      Run

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      No pros. Avoid at all costs

      Cons

      If you’re interviewing for this role ask them why they’re hiring. Very toxic place to work. A lot of stress and misalignment on initiatives across different function. Everyone is working towards different goals. Pay is very low and commission targets are unachievable. You’re basically a PA to the sales and renewals team. No support to the customers so at the end of the renewal you are a full on firefighter

      1.0
      Jan 28, 2025

      Terrible culture

      Customer success manager (csm)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance, hybrid working, that's about it

      Cons

      Terrible work culture, leads to people leaving with more work for less people leading to even more people leaving etc. A showcase in pointless and ineffective middle management.

      Viewing 4 - 6 of 24 Reviews
      Related searches: Darktrace Customer Success Manager (CSM) jobs | Darktrace Customer Success Manager (CSM) salaries | Darktrace benefits | Darktrace Customer Success Manager (CSM) interviews | Darktrace conversations
      Darktrace reviewsDarktrace Customer Success Manager (CSM) reviews

      Glassdoor has 1,381 Darktrace reviews submitted anonymously by Darktrace employees. Read employee reviews and ratings on Glassdoor to decide if Darktrace is right for you.