Question 1

Is Darktrace a good company to work for as a Customer Service Manager (CSM)?

Accepted Answer

Customer Service Manager (CSM) professionals working at Darktrace have rated their employer with 3.1 out of 5 stars in 25 Glassdoor reviews. This is a lower than average score with the overall rating of Darktrace employees being 3.2 out of 5 stars. Search open Customer Service Manager (CSM) Jobs at Darktrace now and start preparing for your job interview by browsing frequently asked Customer Service Manager (CSM) interview questions at Darktrace.

Question 2

Does Darktrace pay Customer Service Manager (CSM) employees well?

Accepted Answer

Customer Service Manager (CSM) professionals rate their compensation and benefits at Darktrace with 2.7 out of 5 stars based on 25 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Manager (CSM) salaries at Darktrace.

Question 3

How happy are Customer Service Manager (CSM) professionals working at Darktrace?

Accepted Answer

43% of Customer Service Manager (CSM) employees at Darktrace would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Customer Service Manager (CSM) professionals have also rated Darktrace with a 3.3 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.1 rating for culture and values and 2.5 rating for career opportunities.

Question 4

What are the top reviewed jobs at Darktrace?

Accepted Answer

Account Executive (382), Business Development Executive (46), Customer Success Manager (45), Cyber Technology Specialist (43), Enterprise Account Executive (36), Software Engineer (27), Customer Success Manager (CSM) (26), Business Development Representative (BDR) (25), Sales Development Representative (SDR) (24), Inside Sales Representative (21), Cyber Engineer (19), Cyber Technologist (18), Sales (18), Senior Account Executive (18), Solutions Engineer (14)

Question 5

What are the pros of working at Darktrace according to real employee reviews?

Accepted Answer

"great people and learning oportinities" ((in 86 reviews)); "Great colleagues like most sales depts" ((in 41 reviews)); "•	Good commission structure for a BDM role with no sales qualification required (only booking demos)" ((in 37 reviews)); "Great technology and constantly innovating" ((in 33 reviews)); "Health benefits are great." ((in 30 reviews))

Question 6

What are the cons of working at Darktrace according to real employee reviews?

Accepted Answer

"Management can be poor and distribution is not ideal" ((in 128 reviews)); "very low pay for tech team" ((in 48 reviews)); "Base salary is low and you only really excel if you have friends in high places." ((in 44 reviews)); "There is no training for leaders." ((in 42 reviews)); "Horrible leadership and no growth." ((in 33 reviews))

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