Datadog Customer Success Manager reviews

3.5

42% would recommend to a friend

(45 total reviews)
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Olivier Pomel

86% approve of CEO

74% positive business outlook

Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

45 reviews
5.0
Jun 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Datadog has excellent products and has made some really strong hires in CS over the last 24 months. CS at Datadog is the standard for how this function should operate at a large company, and even though there are sometimes obvious growing pains, our leadership team is working things out with fairness and a long-term vision in mind.

Cons

Product usage and pricing can get confusing internally and externally. We are a 3-day in-office hybrid workforce. Salary is starting to get more competitive elsewhere.

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Datadog Response
3y
We appreciate your feedback regarding our Customer Success organization, and about Datadog overall. We also value your feedback regarding areas that we can continue to improve to provide the best experience for our employees. Thank you for taking the time to share this review.
3.0
May 3, 2023

OK

Recommend
CEO approval
Business Outlook

Pros

competitive environment with lack of help

Cons

over worked and management does not seem to care

4.0
Mar 8, 2023
Recommend
CEO approval
Business Outlook

Pros

- Mentorship - Award winning CS Org

Cons

- Work life balance - CS seems to be the tape holding the space ship together and at times that can get stressful

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Datadog Response
3y
We're glad to hear that you've had a positive experience with our mentorship program. Thank you for taking the time to share this feedback with us. Regarding your advice for management, we recognize the important role that our Customer Success team plays in impacting company growth, and want to ensure that all feel supported and valued. We appreciate your suggestions for ways to improve. If you have any further concerns or suggestions, please don't hesitate to reach out to your manager or People Business Partner to share directly.
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Glassdoor has 1,936 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.