Is Datadog a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Datadog have rated their employer with 3.5 out of 5 stars in 45 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Datadog .

Does Datadog pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Datadog with 2.9 out of 5 stars based on 45 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Datadog.

How happy are Customer Success Manager professionals working at Datadog?

42% of Customer Success Manager employees at Datadog would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Customer Success Manager professionals have also rated Datadog with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (152) , Software Engineer (118) , Sales Development Representative (SDR) (109) , Senior Software Engineer (54) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (42) , Customer Success Manager (40) , Software Engineer II (40) , Technical Support Engineer (34) , Software Engineer(Internship) (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 211 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 152 reviews)); "great benefits including lunch and fitness coverage" ((in 138 reviews)); "Great office with free lunch snacks coffee" ((in 62 reviews)); "Good work / life balance" ((in 60 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 72 reviews)); "Low pay and only half of the managers knew what they were doing." ((in 44 reviews)); "Senior Manager: "We'd like to see more of your work and impact on our unit."" ((in 37 reviews)); "Low salary and RTO is part of your performance review." ((in 23 reviews)); "The medical benefits are average, and the 401k match is below other industry leaders." ((in 17 reviews))

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Datadog Customer Success Manager reviews

3.5

42% would recommend to a friend

(45 total reviews)

Olivier Pomel

86% approve of CEO

74% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Work/Life balance

3.6

Culture & values

2.9

Compensation and benefits

2.9

Career opportunities

2.7

Senior management

Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

45 reviews

5.0

Aug 19, 2020

Fast paced but extremely rewarding

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The is strong belief in our product and people. Everyone brings their true selves to work. Customer interaction is constant with an internal support team to assist at every stage. Its a true collegiate & partnership approach

Cons

Due to the fast paced natured of product evolvement and the CS role, it might not suit some people.

5.0

Dec 15, 2019

Customer Success Manager

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Great experience, great team, location

Cons

Growing Pains, Management experience, structure,

1.0

Apr 27, 2018

Be Weary of Accepting a Customer Success Manager Position

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Datadog has fantastic work perks like paying for 75% of your gym membership, cell phone reimbursement, 3 free catered lunches a week, and a good snack selection.

Cons

CS Leadership offers no guidance or coaching on how to perform the job effectively and efficiently. They bring no value to their employees and do not allow their employees to reach their fullest potential. I requested numerous times for coaching and feedback and I was not provided any feedback or constructive criticism from them. They also are very political and like to play the favorites game. If you are not a favorite then you will not be allowed to take "unlimited time off". There are no KPI's for the role so they can create fake KPI's that never existed to reprimand you. In addition, CS leadership is scatter brained, disorganized, and has poor time management abilities. If you want to grow and expand your skill set is as a Customer Success Manager, then Datadog is not the right fit.

Viewing 43 - 45 of 45 Reviews

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Datadog Customer Success Manager reviews

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Fast paced but extremely rewarding

Customer Success Manager

Be Weary of Accepting a Customer Success Manager Position

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