Pros
Depending on which department you’re in, most employees aren’t expected to work overtime. With unlimited PTO, the work-life balance is pretty solid especially when you have managers that care about your well-being. Customer experience leadership makes an effort to support the team and there’s camaraderie within the department. You’ll most-likely meet people who will become your lifelong friends. Unfortunately, the customer experience team as a whole has morphed into a massive post-sale support group on how to deal with verbal lashings from enraged doctors that realize their sales rep blatantly lied about the products they were sold.
Cons
1.) A deplorable sales process founded on misleading the customer. Some semblance of a pricing structure exists but it’s never followed. It’s more of a “let’s see how much money I can fool/wear down this doctor into forking up” mentality that is carried out by all means necessary, quite literally. Most of the sales reps aren’t above deceiving, e.g stating the company has been commissioned by Apple to develop technology in the healthcare space for Siri (an entirely fallacious claim), to build false credibility enticing the doctor to pay up to $20,000 for products worth 1/4th the price at best. It doesn’t take a genius to figure out deceit isn’t a sustainable business model. 2.) As mentioned before, the post-sale team has to deal with misplaced rage from doctors and staff as an aftermath of the egregious sales tactics. Having a customer threaten a lawsuit became a daily occurrence. Most of the time, this lead to a negative impact on roughly a quarter of the post-sale team’s paychecks as well. 3.) Everyone, including the C-Suite/Senior Leadership Team, is very aware of the questionable sales process and how it’s causing a rift in the company but seem to actively ignore the problem. They set up all-hands meetings to address the rumblings but somehow spin the focus, fail to commit to any actionable solutions, yet astonishingly believe they’ve achieved some form of victory. This left many employees unsatisfied and utterly let down. Speaking up has no place at DearDoc. 4.) DearDoc does not employ engineers. Especially as a “start-up”, this means scaling is impossible which also means opportunities for growth are very limited or non-existent. 5.) The pay gap between the Account Executives and the post-sale team is appalling. AEs that don’t get tossed out for not reaching their quotas are easily earning 6-figures. However, within the post-sale team, “I don’t get paid enough to care” has been the motto amongst some departments (not an exaggeration as I’ve personally heard this several times). These team members, who are getting paid significantly below market rates, are tasked to provide quality product/content yet they lack incentive, lack experience, lack fear of repercussion, to deliver which ultimately results in customer churn. Most of them would get paid more working at McDonalds so can you blame them? Again, an unsustainable business model that negatively impacts everyone but the sales team. Please take the positive reviews with a grain of salt and take into consideration which department they represent.
