Delaware North reviews

3.5

52% would recommend to a friend

(2,593 total reviews)
avatar

Jeremy M. Jacobs

57% approve of CEO

42% positive business outlook

Delaware North has an employee rating of 3.5 out of 5 stars, based on 2,593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delaware North employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

3K reviews
1.0
May 28, 2025

Stay away from Shenadoah

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

beautiful location and easy drive to interesting points on the east coast

Cons

nepotism, relative protection, local people get prime jobs and hours, non locals treated badly, sub standard housing, rotting buildings and mold, mildew. east coast HR-P.M. is a local and it shows with favoritism.

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Delaware North Response
1y
Thank you for your review. We are disappointed to hear about your experience and would like to learn more. Please email askhr@delawarenorth.com with any additional details you feel comfortable sharing. We hope to hear from you soon.
1.0
Jul 16, 2024

A Cautionary Tale of Overwork and Undervaluation - GameWise

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Delaware North is a reputable company with solid industry standing. The experience allowed me to develop resilience and learn about different facets of the gaming industry.

Cons

Hostile Work Environment: I repeatedly raised concerns about a hostile work environment and instances of sexism with my managers, HR, and the employee hotline, which were not adequately addressed. Unrealistic Workload: I was assigned additional responsibilities without prior experience in this highly regulated industry. I worked 14-hour days, seven days a week for four months, including holidays like Thanksgiving and Christmas, without appropriate recognition or support. Lack of Support and Recognition: Despite my commitment, I received minimal support from leadership, even when new teammates were brought in. I was still managing the majority of responsibilities while trying to ensure the new team members' success. Excluded from Key Projects: Despite having bonus-related goals tied to a key project, I was excluded from participating meaningfully in this process, which significantly affected my performance and morale. High Turnover: The organization experienced nearly 100% turnover during my tenure, indicating underlying issues with employee satisfaction and retention. Inconsistent Job Role: My role shifted from one functionality to another without prior notice, despite the inherent differences between these roles.

avatar
Delaware North Response
1y
We are disappointed to hear about your experience. Delaware North does not tolerate discrimination of any kind. We take these allegations seriously and would like to investigate them further. Please email askhr@delawarenorth.com with any additional details you feel comfortable sharing. We hope to hear from you soon.
2.0
Jan 15, 2021
Recommend
CEO approval
Business Outlook

Pros

The brand lends itself to a lucrative serving experience, depending on the property you work for. There are also opportunities for advancement within the company, including a plethora of networking opportunities.

Cons

Don't expect the company to look out for your well-being. They nickel and dime hours and benefits with the expected apathy towards its employees you would expect of a large corporation. Its recent acquisition by Delaware North did not help matters. The lack of adequate communication and concern for employees after the pandemic was a frustrating experience. Delaware North experiences billions of dollars in revenue each year and is owned and operated by one of wealthiest families in world with an estimated net worth of 3.3 billion dollars. Although it is no Disney, it's furlough of 55,000 employees without any compensation and communication puts it towards the top of the list with companies that should not have been responsible for the livelihood of thousands it offered employment.

Viewing 28 - 30 of 2,593 Reviews

Glassdoor has 3,058 Delaware North reviews submitted anonymously by Delaware North employees. Read employee reviews and ratings on Glassdoor to decide if Delaware North is right for you.