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      Delta Defense

      Engaged Employer

      Delta Defense reviews

      3.8

      74% would recommend to a friend

      (175 total reviews)
      avatar

      Tim Schmidt

      85% approve of CEO

      73% positive business outlook

      Ratings by category

      4.0

      Culture & values

      4.0

      Work/Life balance

      3.9

      Diversity & inclusion

      3.9

      Compensation and benefits

      3.7

      Senior management

      3.7

      Career opportunities

      Delta Defense has an employee rating of 3.8 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Delta Defense employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      175 reviews
      2.0
      Nov 25, 2022

      Great core values but not followed ..

      Customer engagement phone advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      There isn't too many that I can think of other than decent pay.

      Cons

      The core values are not followed. The company looks great from the outside in. Once you are inside, you are constantly slandered by QA cards. Your QA scorecard depends on the QA person doing the review and how they are feeling for that day. There is no opportunity to move into another department unless you threaten to quit. All of a sudden opportunities magically appear. Most of the opportunities are for people working at HQ in West Bend. The remote workers are very rarely promoted.

      avatar
      Delta Defense Response
      3y
      Thanks for taking the time to leave a review. It appears your employee experience fell short of expectations. Yes, we do have an engaged Quality Assurance Team that reviews calls and coaches on how we can best serve our valued members. It is important for us to focus on continuous improvements and celebrate successes. our Customer Engagement team is a place of growth and opportunity for remote and HQ employees.
      1.0
      Nov 25, 2022

      Delta Defense sells insurance they’re not allowed to sell and a company culture that they don’t really follow

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Will pay for you to get your insurance license - has (albeit to really low levels) 401k matching, insurance, and employee perks

      Cons

      - fake “Company Culture”; they don’t really live the way they advertise themselves - $250,000+ claim is only achieved by 5 account executives and their territories in the company. The other 115 Account Executives have no hope of seeing money like that. An absolute lie. - their product and services cannot be sold in all 50 states currently and is constantly facing legal trouble for their false claims and poor business practices - CEO and executive team are more focused on money and frequently try to avoid paying Account Executives their bonuses if there’s a loophole possible - Beware of their lies and poor hiring practices; they have a revolving door of Account Executives because they don’t hire on substance - the worst work life balance that I’ve ever been a part of

      avatar
      Delta Defense Response
      3y
      Thanks for taking the time to leave a review. Honesty is one of the company core values, and we communicate openly and transparently. We also pay all wages and commissions due to our employees, and we are on track to have over 12% of our Account Executive team meet or exceed the $250K base and commission earnings. In addition, over 31% of them make 100K to over 300K. Our growth track record is supported by our commitment to compliance and integrity in our business operations. Please bring your concerns to your manager in your one on one meeting or our National Sales Director or our Director of Compliance. Our culture is championed and appreciated by our team members. From the CEO on down, we strive for our well earned, best in class employee engagement scores, and will work hard to maintain that level of excellence as we grow and continue to hire the right person for the right seat.
      4.0
      Nov 7, 2022

      Great company

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a great company that supports employees with a very good management team. They take time to ensure that everyone is comfortable and knows what to do. They use a lot of technology to share information. They give some outlets for stress, have awesome HR resources, and work hard to build teams.

      Cons

      They do not give much time for CSRs to have time away from the daily work to learn new things. However, they are very open to ideas to improve. Can be a stressful job. While it is good to have people know the customer service side of the business first, six months to wait to move to another position seems unusually long.

      avatar
      Delta Defense Response
      3y
      Thanks for leaving a review and sharing your thoughts. We value our Customer Service Team, they provide world class customer service every single day! We do celebrate the CSR Team and all of our teams, at our company wide meeting. There is a portion, dedicated to "celebrate" areas of our business every week.
      Viewing 85 - 87 of 175 Reviews
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      ReviewsDelta Defense reviews

      Glassdoor has 176 Delta Defense reviews submitted anonymously by Delta Defense employees. Read employee reviews and ratings on Glassdoor to decide if Delta Defense is right for you.