Denver Mattress reviews

4.4

81% would recommend to a friend

(272 total reviews)

Dan Visser

93% approve of CEO

93% positive business outlook

Denver Mattress has an employee rating of 4.4 out of 5 stars, based on 272 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Denver Mattress employee rating is 29% above average for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

272 reviews
4.0
Feb 1, 2016

Customer Service and Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great opportunity if you work hard and are eager to work with customers. Great customer service model and management is nearly always there to help you with customer issues --- they truly stand behind their service.

Cons

Can be really long hours and it makes for long weeks.

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Denver Mattress Response
10y
Thank you so much for your review and we love to hear about your experience with our service and management. In terms of the hours, most of our employees work about 45 hours per week on average, which for other similar paying jobs ($43,000 per year average starting income), is about normal. We do understand the challenges that these hours occur often times during evenings and weekends and continue to look at solutions to improve this for our teams.
4.0
Jan 25, 2016

Sales representative

Recommend
CEO approval
Business Outlook

Pros

Good pay most the time Quick promotion process Good benefits

Cons

All commission pay You have be ok with moving anywhere if you want to be promoted. There are a lot of unwritten rules for procedures which can be quite confusing.

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Denver Mattress Response
10y
We greatly appreciate your feedback and also the book recommendation. We will certainly look into it as we are always looking for improvement and ways to be better, but please understand our sales and service process has developed out of years of differentiating ourselves from other mattress retailers to provide the best service in the industry. In terms of relocation, the real key is that promotions are based off merit, not ability to move somewhere. If you are the top performer applying for the position, you will have the best opportunity, no matter what your relocation status is. If you have any questions on this, please contact me at 303-566-8172.
4.0
Oct 30, 2015

One Glaring Weakness

Recommend
CEO approval
Business Outlook

Pros

I have never seen another company so committed to finding trustworthy, hard working, career-minded individuals and then putting in the time and money to train them the right way. They interview hundreds of people to every single person hired, which means you truly work with the best of the best. You get to know the senior level people in corporate on a first name basis, and they even give you their cell number. There was not a single week where I worried about making a good paycheck at this job. If you are nervous about a job that is on a commission scale, then you probably don't have the right personality to excel in the environment anyway. I took home about $1,200 a week, and in three years there might have been twice when I had to settle for the minimum wage pay, and it was always because of a customer return. I loved how with my days off being during the normal work week, stores were empty and driving around the city yielded no traffic. If you want FAST upward mobility and a great culture, this is the place. It was one of the hardest things I had to do to step away from this company!

Cons

You have to relocate to promote, load customers in the blazing sun or rain while wearing a tie and slacks, and customers have way, way, way too long to return their product, but I will stick to the one biggest reason this company has employees quit: The hours. If you are single, you couldn't ask for a better job. If you have a spouse/family, you have to be the type of couple that doesn't need very much time together to be happy. If your spouse is of the majority that works a M-F scheduled job, you have to understand that you will literally never have a day off together, excluding Christmas Day, Thanksgiving and Easter. That's it. Every other holiday you actually work more, which means you lose a day off that week, not to mention special sales they do every month which once again takes one of your days off. And if you are a manager or assistant manager, there will be a total of a minimum of four weeks a year where you work open to close Monday-Sunday, which equals about a 75 hour work week. You add this to your schedule from the previous week, and it is normally 12 days in a row you have worked without a day off, potentially more. This means every customer complaint, follow up, and problem for nearly two weeks falls on yours and only yours shoulders. That is VERY stressful. I was top 15 in sales in the entire company when, ultimately, I decided life was too short to add to the dozens of birthdays, family get togethers, births, illnesses, etc of which I had missed every single one of for years. Your family gets used to planning things and knowing you won't be there, and that's hard.

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Denver Mattress Response
10y
We thank you for your review and appreciate all of the feedback. We continue to look at solutions to make our staff's schedule easier within the confines of our business. We are happy to hear you enjoyed your time with Denver Mattress and wish you the best of luck with your future endeavors.
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Glassdoor has 274 Denver Mattress reviews submitted anonymously by Denver Mattress employees. Read employee reviews and ratings on Glassdoor to decide if Denver Mattress is right for you.