Devoted Health reviews

3.6

65% would recommend to a friend

(106 total reviews)
avatar

Ed Park

85% approve of CEO

68% positive business outlook

Reviews by job title

106 reviews

Reviews about "Compensation"

Return to all reviews
3.0
Aug 24, 2021

Member service

Recommend
CEO approval
Business Outlook

Pros

Everyone is friendly and nice and the pay rate was good. Flexible schedule.

Cons

No opportunity to grow, favoritism, and for a company that says they advocate for their employees, they barely listen to our feedback.

1.0
Jul 28, 2021
Recommend
CEO approval
Business Outlook

Pros

The only pros are their benefits and meeting great coworkers. In the end the pay nor benefits are worth it. Your coworkers come and go (high turnover rates) and the ones that stay hate it but stay for the pay. Everyone is stressed and mental health is lacking.

Cons

The selling points during interviews and training are just that selling points as they don’t last. They have us tell New hires how amazing the company is and say: It’s so amazing we are still waiting for the other shoe to drop when oh boy but it dropped very quickly. You are rated by a QCM system on your calls, 27 categories to be exact and out of those only 2 are based on giving accurate information and following HIPAA, the others are based on how much did you kiss up to the members and whether or not you build rapport or empathy by asking how’s the weather… In order to be in good standing you have to keep your head down and say yes to everything the minute you question something or say no your manager would move on to the next person as their favorite. Managers ask guides to take difficult calls for them including complaints to Medicare with little to no training in such. There is no room for opportunities as they are so short staffed they stop you from moving to other departments and change policies and keep it quiet. Mental health within the team is very critical as everyone is exhausted and PTO approval is short due to staffing, next PTO availability is Nov and Dec and it still gets denied… There is no real HR to speak with as it is the same people that recruit you and help with swag and benefits so they do not listen to concerns. And they know people are suffering but instead they give us free Calm subscriptions and 12 visits for mental health which how can u use it if you can’t take off… People were recently promoted to Senior Guides and 2 of such quit as of last week when they realized promotion does not equal improvement. They offer bonuses to bring people in and people use them to collect and then leave.. The amount of work they expect from us are unattainable with no time to complete. And don’t get me started on the other metrics they use to grade you… If you miss a call you’re in trouble, if you don’t answer a call in 30secs or less… etc In the end the pay and benefits are not worth the stress this job causes on your health and well-being.

avatar
Devoted Health Response
4y
Thank you for sharing your experience. We work hard to create consistent processes to give our team feedback on call quality and productivity, and we are continuously adapting these processes based on feedback from our Guides. Our Member Service Guide leadership team is committed to empowering our Guides to deliver great care to our members and to ensuring they feel safe and successful in their roles. With regards to the concern over PTO availability, our Guide leadership team is working on solutions to help provide more flexibility around time off while ensuring we are there when our members need care or support. We are committed to supporting our employees mental health and offer a fully funded Lyra.com mental health benefit for all full time benefits eligible employees and their dependents.
1.0
Jun 5, 2021

Beware: Despite friendly appearance, internal culture is toxic.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Medical, Dental, Vision, 401k, Life Insurance -Free Parking & Gym available at Waltham Location -Competitive base pay and overtime -Free day off for Mental Health Month -Free company swag on a quarterly basis -Company has amazing potential to do so much good for the communities it touches -Many talented, friendly, and hardworking people here that want to see that mission become a reality

Cons

-"Words over actions" company; they will say whatever they need to for gratification but their actions give the opposite message. -Complete lack of diversity (people and training) in the company which has led to some missed marks on multiple occasions -Beware if neurodivergent: no support offered for disabilities and repeatedly dismissed and patronized by manager, repeatedly got upset with me due to things related to my disability but actively refused any support that would lead to my success, repeatedly assigned tasks that set me up for failure even after multiple requests not to due to my disability. -No value placed in the people working for them; all they care about is your productivity output, even if it means sacrificing your mental and physical health. -Don't mention you have any talents that can be perceived as profitable: the company will expect you to use it for their own gain and skip out on hiring a professional to do the work. They'll force you to use the talent for their profit and then let you receive all the negative criticism if people don't like it without any protection. -Reactive over proactive: pointing out potential issues/roadblocks is a waste of time as management will dismiss you until the issue becomes an emergency and now you have to drop everything to solve something that could have been solved leisurely 3 months ago. -Expected to regularly work overtime or on the weekends without any work life balance consideration; you risk getting reprimanded for not working overtime to meet tight deadlines on projects that are dumped on you last minute. They are not up front about this during interviews or when you start. -Micro-management to the point of being unable to make progress on anything without approval from someone in management -Nepotism and favorites played amongst management; praise given behind closed doors to non-favorites and public posts on slack or comments in video meetings given for favorites. -No credit given or credit stolen by teammates/management multiple times -Repeatedly given tasks without needed information or resources to complete the task and setting you up for failure from the beginning; management won't listen if you ask for what you need to do the task and will let you fail, completely expecting it. -Management actively tries to fill your time with busy work in order to keep the appearance of being "useful" while simultaneously telling you that "you need to stay in your lane" when you help coworkers with the tasks you were just assigned. -Despite having a Mental Health Month, company does not care about employees wellbeing: repeated complaints from employees to management about burnout, task overload, lack of resources, etc without any real resolution from upper management; there were a lot of promises to better things, but no actions to support their words. -Nothing is sent in writing intentionally, even if you ask for it: Management/teammates purposefully would give negative feedback via phone or google meet so that it left no paper trail for the things they said. I couldn't go to HR about the situation because I had no way to prove anything. -Management has no problem throwing their employees under the bus for their mistakes in order to stay in the good graces of execs/upper management. -Your base pay is basically the only compensation you'll see. Raises are insultingly low and with no real career growth available, you're stuck with what you start with.

avatar
Devoted Health Response
5y
Thank you for sharing your experience. We are sorry to hear that you did not feel fully supported at Devoted. Our goal is to foster an environment where all employees will be able to succeed regardless of any obstacles they may face. Managers are committed to working with each employee on a plan that works best for their style and needs. Devoted has held DE&I trainings for managers and will extend to company wide this summer. We encourage employees to bring their whole authentic selves to work and whenever possible allow room in job to tailor to superpowers and areas of interest. Employees with new ideas are routinely encouraged to run with them and are given space to try things out. Compensation strategy wise, Devoted aims to pay moderate to competitively on total cash(introducing our first company wide cash bonus in 2021) and aggressively on stock equity. All employees are eligible for merit based adjustments annually as well as equity refreshes following two years of tenure. Please feel to reach out and I would be more than happy to talk more offline about your experience and suggestions.
Viewing 94 - 96 of 106 Reviews

Glassdoor has 543 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.