Dexcom reviews

This department is a sick joke. I wish I was more articulate but honestly no words can convey how terrible this department is. The supervisors are complacent and glorified babysitters. Any feedback or suggestions regarding process improvement (HELLO, WE ARE THE ONES DOING THE JOB, MIGHT BE HELPFUL TO LISTEN TO US?!) get shut down by upper management. They opened up a second location to support the customer base, only to lay them off. These are people who sat through the hell of a year that 2018 was. They sat through your back order issues. They sat through getting underpaid for HITTING THEIR GOAL. They sat through you making them take Customer Service calls over their own primary responsibilities in which they were hired for! There are no opportunities for advancement or growth. Training is the bare minimum. They really do want mindless robots working for them in Inside Sales which is why salary and commission is below market. Please be aware I was a good employee who did very well here; I advise to not take this advice lightly. Avoid employment for the Inside Sales department if possible.

It’s not the same as it was when I first got hired on. As with any growing company, change and growing pains are inevitable. But, the standards being held for individuals and the lack of accountability are probably the most frustrating- along with the companies expectations of being able to keep up with anything that pops up in an email. The almost non existent thought of consistency is fun idea. The constant feeling of disappointment and lack of support from not only certain teammates, but from supervisors and upper management, does nothing but bring down morale and create less excitement across the floor. You can’t help but feel less important every time commission structure changes or you’re told to “deal with it and work with what we have”. We can’t keep up with some of the things being thrown our way, and it literally drains all of the energy out of you. A positive attitude can only get you so far, especially if it’s not met with something to look forward to. I feel like they forget that we work with the physicians and their staff, collaborate with the outside reps and most importantly, are the people speaking with the patients... but are treated like an easily replaceable, call center. It’s disheartening. The grass is always greener on the other side. So my opinion probably differs from others, but chances are, I’m not the only one that feels this way.