Is Dexcom a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Dexcom have rated their employer with 3.0 out of 5 stars in 17 Glassdoor reviews. This is a lower than average score with the overall rating of Dexcom employees being 3.6 out of 5 stars. Search open Customer Service Representative Jobs at Dexcom now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Dexcom .

Does Dexcom pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Dexcom with 2.9 out of 5 stars based on 17 anonymously submitted employee reviews. This is 21.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Dexcom.

What are the top reviewed jobs at Dexcom?

Inside Sales Representative (59) , Technical Support Representative (39) , Manufacturing Associate (31) , Engineer (23) , Manager (21) , Technical Support (20) , Customer Service Representative (18) , Software Engineer (18) , Supervisor (15) , Director (14) , Territory Business Manager (14) , Intern (13) , Manufacturing Supervisor (11) , Customer Advocacy Specialist (10) , Manufacturing Associate II (10)

What are the pros of working at Dexcom according to real employee reviews?

"Great people and teams" ((in 116 reviews)); "Benefits are good and enjoyable" ((in 116 reviews)); "Pay is decent (better than other big name med" ((in 76 reviews)); "Great culture and even better product!" ((in 68 reviews)); "Great team and team lead I had before I resigned" ((in 53 reviews))

What are the cons of working at Dexcom according to real employee reviews?

"Stock falling over half from over promising.......(Becasue of Poor leadership inside sales)." ((in 37 reviews)); "Salary is low and people leave for higher pay" ((in 29 reviews)); "Many of the managers have minimal experience and either none, or very little college completed." ((in 28 reviews)); "NO GROWTH (favoritism and nepotism)" ((in 24 reviews)); "No joke, the upper management is blatantly nepotistic and ONLY promote who they like (more points if you AREN'T a minority) I've seen people of color leave back to back." ((in 23 reviews))

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Dexcom

Dexcom Customer Service Representative reviews

3.0

6% would recommend to a friend

(17 total reviews)

Kevin Sayer

64% approve of CEO

6% positive business outlook

Ratings by category

4.7

Work/Life balance

3.0

Culture & values

3.0

Diversity & inclusion

3.0

Senior management

2.9

Compensation and benefits

2.9

Career opportunities

Customer Service Representative employees have rated Dexcom with 3.0 out of 5 stars, based on 17 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Dexcom is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Manufacturing industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

17 reviews

3.0

Dec 17, 2024

Dexcom review

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A Relocation package is available

Cons

No support upon arrival when it comes to adjusting to the country.

1.0

Aug 25, 2022

Worst management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

-Competitive salary and Christmas basket, that's it

Cons

-always queuing, non-stop calls -very poor management - not open for feedback/ideas -overload workloads/skills -unprofessional TLs -NO GROWTH (favoritism and nepotism) -No monthly incentives -No disputes -doesn't feel like an in-house company

4.0

Aug 23, 2022

Great

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was able to learn and help alot of diabetic patients

Cons

Pandemic restrictions was challenging and some requirements was not met by the company for safety purpose

Viewing 1 - 3 of 17 Reviews

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Technical Support Representative 2

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Regional Field Trainer - East Coast

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Regional Field Trainer - West Coast

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Dexcom

Dexcom Customer Service Representative reviews

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Dexcom review

Worst management

Great

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