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      Digital Federal Credit Union

      Engaged Employer

      Digital Federal Credit Union reviews

      3.3

      57% would recommend to a friend

      (427 total reviews)

      Shruti Miyashiro

      62% approve of CEO

      49% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Work/Life balance

      3.2

      Culture & values

      3.0

      Senior management

      2.9

      Career opportunities

      Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      427 reviews
      3.0
      Apr 3, 2023

      working at DCU

      Specialized accounts team member
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to help people: As a Telesupport representative, you will have the chance to assist customers with their financial needs and help them achieve their financial goals. This can be a fulfilling experience for those who enjoy helping others. Great work environment: DCU Credit Union Telesupport has a great work culture and environment that values teamwork, communication, and employee engagement. You'll be working with a team of friendly and supportive colleagues who are dedicated to providing excellent customer service. Competitive compensation: The organization offers competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. You'll also have the opportunity for career growth and development.

      Cons

      High-pressure environment: As a Telesupport representative, you'll be expected to meet performance targets and handle a high volume of calls. This can be stressful for some people, especially those who are new to the role. Shift work: DCU Credit Union Telesupport operates 24/7, which means you may be required to work evening, weekend, or holiday shifts. This can be challenging for those who have other commitments outside of work. Limited autonomy: While the work environment is great, Telesupport representatives are expected to follow strict guidelines and procedures. This can limit autonomy and creativity in finding solutions for customers.

      3.0
      Apr 3, 2023

      Tight knit community, nice people, not a place to accelerate career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Strong sense of community - Very nice people with longevity in the organization - Banking holidays - Good work/life balance

      Cons

      - Lack of executive presense - Lack of career growth opportunity - Lower end of market rate compensation - Lack of communication at most levels

      Viewing 148 - 150 of 427 Reviews
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      ReviewsDigital Federal Credit Union reviews

      Glassdoor has 472 Digital Federal Credit Union reviews submitted anonymously by Digital Federal Credit Union employees. Read employee reviews and ratings on Glassdoor to decide if Digital Federal Credit Union is right for you.