Diligent reviews

3.0

46% would recommend to a friend

(855 total reviews)

Brian Stafford

49% approve of CEO

40% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

855 reviews
1.0
Jul 2, 2024

Disappointing company, not recommended at all.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great and amazing people are hired, who then end up leaving the company rather quickly. Somewhat decent products. Hybrid work.

Cons

- Low salaries (below market), very low raises (not even close to meeting inflation rates), no great benefits or anything - Truly overworking individuals and teams (burnout is a serious issue at the company regardless of what team you work at) - Stress is constant (great employees leave the company due to burnout and stress related matters left and right) - Toxic work environment is a huge issue (teams often work against each other instead of working together in harmony) (things often escalate to team managers and team leads quickly because teams or employees cannot work together) (you often feel like your job is on the line since things are always escalated so fast and managers get involved left and right even for small things) (toxic daily work environment) - Favouritism in teams - Unrealistic expectations from employees and teams - Incredibly unrealistic turnaround times (never seen or heard of this type of turnaround times before this company) - Very high turnover rates (they can't or won't even fill back some of the roles so employees who remain have to work more) - No proper training is provided once employees join teams so people don't do a good job after joining - It seems like they have a hard time hiring experienced and talented people recently or if they are hired they then leave the company after joining quickly, so it seems like a lot of the people you work with and remain in the company don't have experience or don't know what they are doing and can't do their job properly (leads to more frustrations on a day to day basis). Do not recommend joining the company to anyone and for any role. Look elsewhere.

2.0
Oct 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is decent Vacation hours are better than average

Cons

Hard work and intelligence is not rewarded The majority of those in manager and higher positions are not deserving Processes and systems are painfully inefficient and illogical

avatar
Diligent Response
2y
Thank you for taking the time to share your feedback about your experience at Diligent. We appreciate your honesty and the opportunity to address your concerns. We are disappointed to hear that you are not satisfied with your current experience at Diligent as it certainly does not describe the environment that we strive to foster for our colleagues. We hear your concerns about the lack of recognition for hard work, the perceived lack of quality in management, and the inefficiencies in our processes and systems. We are committed to addressing these issues and creating a more positive and productive work environment for all of our employees. We are taking steps to improve employee recognition through our performance evaluation process which focuses on providing regular feedback, setting clear goals, and recognizing achievements. We are also working to streamline our processes and systems to make them more efficient and effective. We are investing in new technologies and process improvements to reduce redundancy and improve communication and collaboration across the organization. We take the development of our leaders very seriously and have important review processes like performance evaluations and 360 reviews to help foster transparent and honest feedback on all people managers and leaders. We would appreciate getting more context around your comments; if you’d feel comfortable, please share more details of your experience through our confidential HR email, HRconfidential@diligent.com. Thanks again for the feedback. We are committed to creating a workplace where everyone feels valued, respected, and can contribute to our success! - Avigail Dadone, Chief People Officer
1.0
Jun 6, 2023
Recommend
CEO approval
Business Outlook

Pros

The base salary and commission structure are pretty solid but no one actually sells much . Benefits are good, they match the industry but do not wow me.

Cons

Honestly, just stay away. There are people coming into this company regularly then getting phased out for not selling, or some other BS reason. Bluntly, the leadership is tone-deaf, does not understand the realities of the market (economic state, competition, buying cycle changes) and often just says the good. We all know that things are bleeding, we all know that we're losing market share. Stop saying how we're crushing it - we all know we're not, that's why so many people have left. In my experience, there is a degree of toxicity here that either makes you THRIVE or really burns out badly. frontline leadership seems to think they're the hottest sh*t since sliced bread, some are actually amazing but others drink the corporate Koolaid and enable a toxic culture.

avatar
Diligent Response
2y
Thank you for taking the time to share your thoughts with us. We’re glad to hear that you appreciated our competitive compensation and benefits offerings. However, we’re troubled to hear your broader comments, as they certainly do not reflect our goal to have accountable, purpose-driven leadership and an inclusive, growth-focused environment for all our team members. As we continue to grow and navigate an evolving industry, we recognize that our development as a company can be complex. We also recognize that having accountability and transparency from leadership and across the company is critical, which is why we’ve established initiatives such as our internal goal-setting process, monthly town halls and Q&A sessions. We value your candid feedback and will take it into consideration as an opportunity to improve. As a company, we continue to learn as we go. We may not always get it right, but we remain laser-focused on working together to meet our goals as an ambitious and highly iterative organization. Thank you for your contributions at Diligent, and we wish you all the best going forward. - Avigail Dadone, Chief People Officer
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Glassdoor has 933 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.