Does Diligent pay their employees well?

According to anonymously submitted Glassdoor reviews, Diligent employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Diligent. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at Diligent?

48% of Diligent employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Diligent 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Diligent?

Sales Development Representative (SDR) (40) , Software Engineer (35) , Customer Success Manager (32) , Regional Sales Director (26) , Customer Support Specialist (24) , Senior Software Engineer (23) , Research Analyst (21) , Sales (20) , Account Executive (14) , Customer Success Manager (CSM) (12) , Manager (12) , Analyst (9) , Customer Success (9) , Business Development Representative (BDR) (8) , Marketing (8)

What are the pros of working at Diligent according to real employee reviews?

"Great culture and inclusiveness in Singapore office" ((in 77 reviews)); "great people and a compelling environment" ((in 64 reviews)); "Great benefits like our healthcare plan and annual recharge week!!" ((in 47 reviews)); "Team is great, that's it" ((in 34 reviews)); "Great community and colleagues" ((in 30 reviews))

What are the cons of working at Diligent according to real employee reviews?

"Poor management, neglect of employees’ well being" ((in 44 reviews)); "After some senior leadership exits and the reorg" ((in 34 reviews)); "There's no point in reporting bad managers because they will figure out how to turn it back on you." ((in 22 reviews)); "No career progression unless you become a managers favorite." ((in 17 reviews)); "Senior management are aloof, detached from the worker,s and have unrealistic understanding of what is actually going on" ((in 11 reviews))

What are employees saying about Diligent layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Diligent layoffs and their outlook for job security at Diligent in 2026.

What are the top reviewed Diligent locations?

New York , Washington , Charlotte , San Francisco , Saint Charles , Baltimore , Chicago , Arlington , Brookfield , Gibsonville , Austin , Dallas , Houston , Santa Barbara , Seattle , Overland Park , Fort Meade , Sarasota , Charleston , Atlanta , Budapest

Diligent reviews

3.0

48% would recommend to a friend

(854 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Ratings by demographic groups

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Gender

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Parent or family caregiver

Veteran status

Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

854 reviews

5.0

Nov 14, 2023

Awesome workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Diligent is an inclusive company that truly cares for the well-being and success of their people.

Cons

None - keep up the great work!

4.0

Nov 13, 2023

Good rig to work for

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Well paid and decent perks

Cons

Nothing to note that is worth mentioning

Diligent Response

2y

Thank you for taking the time to share your feedback about Diligent. We appreciate your comments about our compensation and benefits. We are always looking for ways to improve our employee experience, and we value your feedback. If you have any specific suggestions for how we can improve, please feel free to reach out to us at hrconfidential@diligent.com Thank you for your contributions to Diligent; we wish you all the best in your future endeavors. - Avigail Dadone, Chief People Officer

1.0

Nov 12, 2023

INCOMPETENT MANAGERS

Customer support specialist

Recommend

CEO approval

Business Outlook

Pros

There are no pros whatsoever.

Cons

I must say that I have been in the game for quite a while and I have never seen such INCOMPETENT managers . Starting from the Director and going down the ladder. They are clueless , disrespectful, and have no idea about management . They don't have any knowledge of the software/products that Diligent sells ,products that they supposedly "Support" and they are even worse when it comes to Mentoring and managing teams. All the good workers within the Support department have left , no wonder why , the team is getting weaker and weaker but Managers are being promoted. They are very comfortable in their seats getting their fat checks doing nothing except going to office events and leaving their teams stranded . They lie to you , constantly , no development plans , they do not provide support to their agents. It is very sad to see how Managers get rewarded by being lazy and horrible at their job. It is shocking how Diligent allows having leaders and mentors like that .The most toxic environment I have ever experienced. I would not recommend this Department to anyone.

Diligent Response

2y

We are sorry to hear that you had a negative experience with your managers at Diligent. We value the contributions of our Customer Support team and are committed to creating a supportive and inclusive work environment for all of our employees. We take the development of our leaders very seriously and have important review processes like performance evaluations and 360 reviews to help foster transparent and honest feedback on all of our people managers and leaders. We would appreciate getting more context around your comments. If you’d feel comfortable, please share more details of your experience through our confidential HR email, HRconfidential@diligent.com. We are committed to creating a workplace where everyone feels valued, respected, and can contribute meaningfully. Your feedback will help us to continue to improve our company culture and the employee experience. We wish you all the best in your future endeavors. - Avigail Dadone, Chief People Officer

Viewing 355 - 357 of 854 Reviews

Jobs at Diligent

Customer Success Manager II

Technical Pre-Sales Prototyper / Forward Deployed Engineer

Business Representative Representative

Client Success Advisor - Risk & Audit

Diligent

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