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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      47% would recommend to a friend

      (856 total reviews)

      Brian Stafford

      50% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Diligent has an employee rating of 3.0 out of 5 stars, based on 856 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      856 reviews
      3.0
      May 13, 2022

      Great colleagues, poor planning

      Customer support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      -great team of people -a lot of on the job learning -good benefits package -team leads listen and do care about their teams, they want to support them -good equipment provided -management do their best to give holidays that have been requested and to give you the schedule you requested

      Cons

      -poor planning for change which is felt by lower level employees -work life balance is an issue, workload can be overwhelming -the job is not entry level or tier 1 - it is much more complex and the pay does not reflect this -little clarity in processes between teams causing confusion -the pay is less than other tier 1 jobs at similar SaaS companies in Ireland -the training is insufficient -promotions and raises do not happen until after at least one year despite the job requiring people to take on work out of the job spec

      avatar
      Diligent Response
      4y
      Thank you for sharing your thoughts with us. We’re glad that you enjoyed so many of the great aspects of working at Diligent – including being part of an amazing team and having supportive colleagues and leaders. We do appreciate your feedback and specific suggestions, which we will take onboard as opportunities as we continuously strive to improve how we set our people up for success. We certainly know how important it is for our employees to have a healthy and sustainable work-life balance, which is why we recently launched Recharge Weeks – two additional weeks of PTO to unplug and recharge. On your other key points, we pride ourselves in creating competitive total rewards packages for our teams and regularly evaluate our policies and programs to ensure they are competitive across the globe. Equally as important is ensuring our people have clear career progression, with tangible goals that ladder up to our overarching strategy and vision – this has been a big focus for us in 2022. Additionally, we are highly committed to investing in onboarding, training and enablement at all levels. We value your perspective and do hope you shared it with your team or HR while you were here – we wish you the best of luck on your next step. -Avigail Dadone, Chief People Officer
      1.0
      Mar 1, 2022

      company from another age on decline

      Sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Apart from the management (VP level), there are nice and pleasant people who work there trying to create a positive atmosphere.

      Cons

      Management is obtuse, business objectives dumb and not aligned with available resources: no pre-sales, no lead generation, no marketing and limitless processes on Salesforce besides Excel sheets. Obligation to follow their sales methodology under penalty of being sanctioned by your management. Uninteresting work: 70% of the time on SDFC (accounts, leads, opp., pricing, contracts, emails, agenda, notes,...). Only small arrangements, internal politics and pitiful management. Poor integration and no training of new hires.

      avatar
      Diligent Response
      4y
      Thanks for sharing your thoughts with us. We certainly agree that our people are what make Diligent a great place to work. We are sorry to hear your other feedback – in particular, around the strategic vision for our organization, which is hinged on driving the greatest possible impact for our clients through best-in-class GRC and ESG solutions on one unified platform. This vision has underpinned all our business activities, including our acquisitions which we are intensely focused on integrating as smoothly as we can. To your point around training, in fact, one of our top priorities continues to be investing in onboarding, as well as training and enablement, to set up all of our teams – including our valued Commercial team members – for success. If you have specific suggestions on ways that we can improve and better support you, I hope you will consider speaking with your manager or ELT member if you have not yet already. Please feel free to email us anonymously at HRconfidential@diligent.com so we can be more responsive to all of your particular concerns. Thank you again. - Avigail Dadone, Chief People Officer
      5.0
      Jul 12, 2021

      Best onboarding program I have ever experienced

      Research analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      I joined Diligent last Tuesday so would not like to elaborate on all the usual topics as I still have a lot to experience. However, having just finished the Onboarding Program, I wanted to highlight that it made me feel so comfortable, secure and valued that the company put together a 5-star, very well organized, interesting, motivational and smooth onboarding where all our questions were answered and somebody was always there to help. I do think I need to share this, not only to thank everybody involved, but also to let anyone interested in this company know. First experience matters so much, not only because of the impression it makes, but also because of how it makes you feel like about your job as a whole. If things are made easy for you at the very beginning, then it creates a basis for you to do your job in an easy and enjoyable way and not to stress about it. As natural as this may sound, this is not the case at every company, so I really appreciate Diligent taking this extra step, especially in these insecure Covid times which can be hard for both employees and employers.

      Cons

      nothing at all so far

      avatar
      Diligent Response
      4y
      First off, welcome to Diligent! We are so glad to hear this feedback. Revamping our new hire experience has been a significant long-term effort to ensure that we’re doing all we can to set our new colleagues around the world up for success. You’re absolutely right that an engaging and comprehensive introduction lays the foundation to build and hone new skills, become immersed in our values, and connect with our Diligent community. Your comments echo the feedback that others have shared, and this program will certainly continue to be a core part of our onboarding as we scale and grow around the world. Thank you and we look forward to seeing what you achieve at our new Center for Global Product Innovation! - Avigail Dadone, Chief People Officer
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      ReviewsDiligent reviews

      Glassdoor has 934 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.