Diligent reviews

3.0

48% would recommend to a friend

(855 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 855 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

855 reviews
1.0
Jun 29, 2023

Disgusting culture of bullying! Stay away!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

NONE. You will be lied to every step of the way.

Cons

Revenue obsessed management with questionable work ethics. Sales staff are borderline bullied and harassed by the yet ever changing management structure, favoritism is rife. Too many middle managers who are useless, inexperienced and have no clue. Their solution is to manage people out instead of solving problems. Encourage staff to harass clients and prospects with ridiculous discounts to get any amount of money into this increasingly failing organization. Was once a great place to work. Ruining the reputation of your sales staff in the process and making false promises to clients that you cannot deliver on.

2.0
Jun 28, 2023

Take it as you will

Recommend
CEO approval
Business Outlook

Pros

Competitive Salary. Good benefits. Nice people.

Cons

• 6 rounds of interviews - and none of my interviewers were with the company by the time I left. I was there for 1 year. • At the time of hire, the company culture was suffering extremely from their “business transformation” (read: mass layoffs). Attempts to backfill and hire “cheaper” resources in Budapest were failing. • At 6 months in, the organization shifted structurally from a “Product-led” organization (technology rolls up to product) to separate engineering and product departments. A CTO was placed. This is bad news for PMs with vision. • When new leadership was asked how long some of these organizational changes would take. The answer was 3 weeks. They did not have a finalized list of products by the time I left, 6 months later. • At 8 months in, all NZ-based and US-based engineers were laid off. Note: This company was primarily NZ and US-based for much of it’s existence. • Many acquisitions over the years that have never been integrated into the business or technology. They operate as if separate entities. • Depending on your corner of the organization, there are a lot of people working hard to push paper around. I had to push it around, too. It’s just the way it is there. • There was a running internal joke that “Galvanize bought us with our own money”. From what I could see, Galvanize had much more mature product management practices. Diligent would benefit from them. They were just beginning to instate discovery briefs when I joined. • There’s a strong public push for ESG, but there were individual plastic-wrapped plastic straws for our convenience in the office. (This just bothered me a lot.) These are the objective conditions that shaped my experience.

avatar
Diligent Response
2y
Thank you for your feedback. We are disappointed to hear this was your experience, as it certainly does not describe the environment that we strive to foster for our colleagues. Clarity around compensation expectations during the interview process is deeply important to us, as is ensuring that our interviewing team members are set up for success in describing the opportunities for growth and development at Diligent. We are a rapidly expanding company with ambitious goals, and we recognize how much change we’ve undergone in the past several years. Following acquisitions and other major transitions, there is natural turnover that often occurs at all levels of the organization. For those who leave voluntarily, we’re continuously learning, taking onboard feedback and working to improve our offerings and our culture across our locations. That said, we are also excited to see a number of former colleagues return to Diligent! Regardless, we understand that losing colleagues and leaders can be difficult, no matter how they depart the business. Any decisions related to talent are not made lightly—we deeply value our team members, their expertise and their commitment to serving our clients. As we continue to grow and scale our team, we are also investing in extensive onboarding, training and enablement to equip our employees for success and retain talent across all levels of the organization. Our goal is to build upon a supportive culture within our teams and empower our employees to serve our clients optimally. We’re creating something new and ambitious, and we have enormous expectations for what our team can accomplish. We may not always get it right, but we strive to learn as we grow and get closer to our exciting goals. We would very much like to discuss this further with you.If you are comfortable, please reach out to our confidential email, hrconfidential@diligent.com, to share your concerns in more detail. Thanks again for your feedback. - Avigail Dadone, Chief People Officer
4.0
Jun 26, 2023

Company Review

Recommend
CEO approval
Business Outlook

Pros

High pay with good benefits

Cons

Not a good culture. No progression

avatar
Diligent Response
2y
Thank you for taking the time to share your review! It’s great to hear that you enjoy our competitive compensation and benefits offerings. We’re sorry to hear that you’ve had frustrations around career opportunities. Supporting our team members and helping them reach their full potential is a priority for us, and we are taking steps to improve clarity around career progression. This includes our bi-yearly promotion and review cycles, our internal goal-setting program, periodic career talks sharing how some of our colleagues have progressed here, and our soon-to-be released career path toolkits. We’re also working to provide better career development tools for our team members with standardized career progression models, and we continue to add new ways to better recognize our talented colleagues. In terms of your feedback on management and overall culture, we would appreciate more context around your comments. If you’d feel comfortable, please reach out to HRconfidential@diligent.com with more details around your experience. We value your candid feedback and will give it careful consideration. Thank you for your contributions at Diligent. - Avigail Dadone, Chief People Officer
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Glassdoor has 933 Diligent reviews submitted anonymously by Diligent employees. Read employee reviews and ratings on Glassdoor to decide if Diligent is right for you.