Diligent reviews

3.0

48% would recommend to a friend

(854 total reviews)

Brian Stafford

51% approve of CEO

42% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 854 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

854 reviews
4.0
Oct 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Great benefits, including maternity leave and medical.

Cons

Not clear career growth. Burnout is real

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Diligent Response
3y
Thank you for taking the time to share your thoughts. We’re glad to hear that you enjoy the ever-growing list of benefits we offer. In addition to the benefits, helping our teams strike a good work-life balance is a top priority. We’ve been very focused on helping colleagues create balance by investing in and launching initiatives like Recharge Weeks, Meeting Free Wednesdays, wellness programs, our Employee Assistance Program and Employee Resource Groups (ERGs). Plus, we’re always open to new ideas. If you have any suggestions that you feel we should consider, please be sure to share them with your manager, member of ELT or in our Town Hall Q&A sessions. Thank you again for your review and for being a part of our journey! - Avigail Dadone, Chief People Officer
2.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule as long as you get the job done.

Cons

Not enough people to provide excellent support.

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Diligent Response
3y
Thank you for your review. We’re so glad to hear that you value our flexible work policy — we truly feel that great work can happen anywhere, any time. We do recognize that some departments have higher workloads and we’re actively working to correct this by bringing on more team members, improving processes and implementing more training and enablement. We’re a fast-growing company with big ambitions and while we do have an expectation of high performance, workloads shouldn’t be overwhelming. If you find them in any way unmanageable, I highly encourage you to discuss this with your manager or any member of the ELT. Thank you again for being part of our team and if there is anything we can do to better support you, please don’t hesitate to reach out. - Avigail Dadone, Chief People Officer
2.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Great teammates in Christchurch, and everyone there was willing to jump in and do whatever needed. For a while it was a fantastic company to work for. When I started there was super low employee turnover - there was loyalty and staff loved their jobs.

Cons

Things started to go downhill when the CEO changed... The loyalty from the Christchurch employees was repaid with redundancy, without even the opportunity for continuing to work for the company remotely. The years of knowledge and experience that were held within the Christchurch office were invaluable, and instead of offering any of us the opportunity to carry on working remotely for the company (even when we offered to work in different timezone hours), we were flatout told no. The reason given for the office closure and redundancies was the timezone difficulties, which was a line that nobody ever believed. All the people I worked with in the company went out of our way to work in with those in other timezones, and we were very successful at it. The real reason operations were moved to Budapest was for the company to pay less in salary/wages. Once the decision was made, and the teams in Budapest were started up, the entire top management in the company essentially forgot that the staff in Christchurch existed, and that we were still expected to continue to get releases out as well as train up our replacements. All successes in terms of releases were attributed to the new offices and teams, and there was absolutely no acknowledgement that those of us who continued on in Christchurch were even part of it all. The huge wait time between being advised of our redundancies and our actuall rolloff dates was SO long, which was purely to the benefit of the company. It was so they could continue to leverage our massive amounts of knowledge and experience. No option was given to anyone at all to bring their redundancy date forward, which lead to so many people resigning rather than work in such a toxic environment for management that clearly didn't care about us at all. I know whoever replies to this from Diligent will acknowledge that it was a difficult time for everyone, but that it was what was best for the company. That's just a line that they tell themselves because they just don't want to admit how absolutely damaging it was to staff to make them stay on and train their replacements when they loved their jobs so much and thought they'd have them for years. They tell us that they were doing such a good thing by paying us out so much for our redundancy payments, but the fact that we had to stay on for 18 months or more in a company that clearly didn't want us, was soul crushing. Many decided to leave. I wish I'd not needed the money!

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Diligent Response
3y
Thank you for taking the time to share your candid feedback and for your many years of service to Diligent. It’s wonderful to hear you enjoyed working with your colleagues in Christchurch. We agree that our team members around the globe are incredibly helpful and supportive and have been throughout a time of change. The decision to move our operations to Budapest was driven by several factors, including our need to access a large pool of tech talent. Hungary has a thriving tech community with over 80,000 software developers (compared to NZ’s approx. 16,000) and 12,000 STEM students graduating each year. The location also played a major role as it’s a 2-hour flight to any major European capital, and only one-hour time difference from our Galway and London hubs. And you are right, with the different economy, we can bring on more developers for less cost, which is also a sound business decision when considering our aggressive growth targets and development needs. We are building something that has never been built before. Diligent is an extremely ambitious, highly iterative place to be, with huge expectations for what our team can do. We don’t always get it right, but we work together as a team to constantly evolve and move forward to meet our goals. Once again, I want to thank you for your service to Diligent. We appreciate your comments and will take them onboard as opportunities to improve. We wish you the best of luck moving forward. - Avigail Dadone, Chief People Officer
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