Diligent reviews

3.0

49% would recommend to a friend

(852 total reviews)

Brian Stafford

52% approve of CEO

43% positive business outlook

Diligent has an employee rating of 3.0 out of 5 stars, based on 852 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

852 reviews
5.0
Jun 6, 2019

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Lots of career growth opportunities Fun, hardworking environment Smart colleagues Great benefit package

Cons

Sometimes difficult to navigate who to escalate things to

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Diligent Response
6y
Thank you for such positive feedback! The hard work and dedication of our employees is the driving force of our success – that’s why we make sure we take care of them. We’ve grown quickly over the past few years and hear your feedback about navigation for escalation. We will work on doing a better job of organizing and communicating escalation processes for all employees. Again, thank you for sharing your insight. It is a valuable tool for us as we strive to continuously improve employee experience. - Avigail Dadone, Chief People Officer
1.0
May 31, 2019

I wish 0 stars were an option

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There are a VERY select handful of folks that are bright, driven individuals that actually care about performing their job responsibilities instead of handing them off to anyone else in sight.

Cons

Where to begin? 1) Complete lack of leadership skills at the Director and C-Suite level. It all begins at the top, and unfortunately the top is a group of disorganized, disrespectful, superiority complexed individuals with absolutely no strategic vision. 2) Communication across the entire organization is terrible, including from the CEO. At least 7 acquisitions were made in the past year and little to no communication about product integrations were given until after board meetings when there is a sudden fire drill to increase sales, with sales numbers being the only thing that this company cares about, no matter the cost to employees. There has been absolutely no plan for any department and everyone has to scramble at the last minute to make things happen that the CEO has promised to the board. 3) Leadership mistreats employees and the work environment is prime for gaslighting, obscenely dispectful interactions, and total lack of appreciation for hard work and/or ideas. Leadership is threatened by any good ideas and takes ownership even if the idea was brought up by a lower-level employee OR squashes ideas completely before listening. Directors micro-manage in the worst way, focusing on minutiae that has absolutely no impact and gives zero direction in the areas that need it. 4) The bonus structure is a complete joke. It’s purposely convoluted so that employees are completely unclear about what they are/should be receiving. 5) The "value system" is garbage and means nothing to anyone in leadership; just a thinly veiled guise to appear as a moral and ethically sound organization. 6) Beware: this company is very good at making things sound wonderful, but the work environment at disgustingly toxic at best. No one wants to do any of their own work and slyly continues handing off responsibilities to lower-level employees who are subjected to utter disrespect and unfair compensation. 7) Unlimited vacation sounds wonderful until you're so overworked that taking a day off isn't possible. Leadership expects employees to basically be on call even on days off, even though the office is void of leadership presence nearly every day.

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Diligent Response
6y
Thank you for your feedback and taking the time to detail your experience. We are disappointed to hear you feel this way. While it is hard to receive a review like this, we acknowledge that Diligent has grown quickly, acquired new companies, and that some of our processes can better catch-up with our scale. We want to assure you that we are working on that. When it comes to communication, we can always do better. A takeaway from your comments is making sure we do a better job of communicating roles, management priorities, and compensation policies. Additionally, we believe time away from work is crucial for physical and mental health – and we encourage our employees to unplug and unwind while on vacation. We commit to re-emphasizing this among our managers. Please know that we take your feedback to heart and will use it as an opportunity for improvement. We would welcome the chance to address any specific experiences you have had with you directly and if you are inclined please feel free to reach out to a member of our Human Resources team or to me directly. - Avigail Dadone, Chief People Officer
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