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      Diligent

      Engaged Employer

      Diligent reviews

      3.0

      49% would recommend to a friend

      (852 total reviews)

      Brian Stafford

      52% approve of CEO

      43% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Work/Life balance

      3.0

      Compensation and benefits

      2.9

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      Diligent has an employee rating of 3.0 out of 5 stars, based on 852 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Diligent employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      852 reviews
      5.0
      Oct 1, 2015

      Great company to work for!

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Diligent is an amazing place to work for. I never heard of the company until I interviewed for it. When I came in for the interview I did not believe how happy people were here. No one had anything bad to say. I joined with a great competitive salary, bonus and benefits. After joining and being here for 5 months I could not be happier. What everyone said during my interview process was true, which is still shocking -- people are happy and there are no cons in my opinion. Management knows the direction of the company and continues to improve. We know our roles and responsibility and we do affect the bottom line. It helps that the product is strong and a market leader. Clients love using the product and recommend it to others. There is no BS or face time required. People come in and leave at a reasonable hour, which is amazing, people are here to do their job. Everyone is very friendly around the office, hard working and cares about you. Of course there are other perks -- causal dress environment, free food and snacks, beers and swag. I have worked at a few big and small companies and hands down this one is a great place to be. I would highly recommend this company to friends and family.

      Cons

      There are no cons that I can think of, read the "pros" section.

      2.0
      Mar 27, 2026

      OK Product Potential Hamstrung by Management Instability and Operational Chaos

      Advisory and consulting manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Clients: Getting to work with high-impact accounts is rewarding and provides great resume-building experience. The Peer Group: There are some incredibly talented individual contributors in Professional Services who are doing the heavy lifting to keep the company afloat. Product Vision: The underlying technology has the potential to be market-leading if the execution and delivery actually matched the sales pitch.

      Cons

      Management Carousel: In three years, I reported to five different managers. This total lack of leadership continuity means zero career advocacy and zero institutional stability. You are often expected to "teach up" and onboard your own managers. Be careful with the job description. I was hired for Customer Success at a tech company but felt like I spent three years doing high-stress Project Management for a legacy consulting firm. Leadership: Experienced management that was openly disengaged. This lack of oversight led to the avoidable termination of new hires who were never given a proper onboarding plan. "Beta Testing" on Client Time: Products are frequently released without adequate QA or testing. The Professional Services team is used as a workaround department, forced to figure out product failures in real-time while on billable hours with frustrated clients. Hostile Sales Group: Sales operates in a vacuum not in partnership. If you identify scoping errors or technical inaccuracies, expect defensiveness and director-level escalations rather than collaboration. Eroding Culture: The removal of benefits like Recharge Week and the forced "back-to-office" mandates for originally remote hires have decimated morale and led to a mass exodus of veteran talent. This isn't like other "fun" tech companies.

      avatar
      Diligent Response
      2mo
      Thank you for taking the time to share such a detailed review. It’s clear you invested a lot in your role, and we appreciate the impact you had, especially in supporting high-profile clients, partnering with Professional Services colleagues, and contributing to the product vision. We’re sorry to hear about your experience with management turnover, shifting role expectations, gaps in onboarding and support, and the challenges in cross-team collaboration. Your feedback on leadership continuity, better support and recognition for Professional Services, and stronger alignment between Product, Sales, and Services is important. We are actively working to improve in these areas, including providing more structured and consistent onboarding, clarifying role expectations earlier and more transparently, and investing in better cross-functional communication and planning between teams. We’re also focused on supporting leaders through transitions so teams experience more stability and clearer direction. We take feedback like this seriously and use it to guide where we focus our efforts. If you’d like to share anything further, you’re welcome to reach out to us at HRConfidential@diligent.com. Thank you for your transparency.
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