Long unnecessary hours (even for a retail job!) and a total lack of work/life balance.
Pay is commission calculated as a draw on your hourly wage which does not work in the favor of the associate working required hours each week, in fact it results in frustration and a heightened sense of paranoia on behalf of associates worried how they will pay their bills on meager wages they have to compete with each other to earn...plus the commission earned (if any) isn't applied until the end of the month, ensuring you rarely can get ahead with the basic weekly wage.
Lack of proper or effective training to advance skills, lack of advancement opportunities that ACTUALLY make you excited to go to work every day. New employees are thrown into the mix with no training and very little guidance. Absolutely no culture, no values in the company-- strictly about pumping out profits and working employees to the max until they run out of the revolving door.
Absolutely ZERO resources to make your unhappy customers happy-- every day is a battle against common sense and a computer system from the 80's that is so limited and frustrating, Steve Jobs is rolling in his grave. Forget it if a customer isn't satisfied with your company-required response to their complaint-- they will ask for a manager who will come and contradict what you said, make their own policies and then essentially make it impossible to resolve the customer issue without a total lack of integrity on behalf of Dillard's.
Employees required to get a store credit card to make purchases with the employee discount "benefit" which effects your credit rating... not to mention you might not even make enough money on a weekly basis to afford such luxuries as 25% discounted goods from your own store.
Feels like a sweat shop at times and the stress level on area managers is ridiculous--they cannot possibly motivate and train their team with the amount of red tape back-end paperwork and drama from other departments going on a daily basis. Many employees are stale and thus it effects the growth of the departments and store as a whole. Very much a "status quo" employer that will never receive accolades for changing the world. If you arelooking for work that feels rewarding and brings a smile for your face AT MINIMUM, Dillard's is not the place for you. Many other retailers out there operating in this century with much better results!
