Dillard's reviews

2.9

40% would recommend to a friend

(8,359 total reviews)
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Bill Dillard II

47% approve of CEO

38% positive business outlook

Dillard's has an employee rating of 2.9 out of 5 stars, based on 8,359 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dillard's employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jul 1, 2012

Just like any other retail job.

Recommend
CEO approval
Business Outlook

Pros

I love working for my cosmetic line and helping my customers. I have a lot of regulars that I've grown close to. I've made a lot of good friends. Overtime is a non issue for most cosmetic employees and pay is above average. There is a 401K and different insurance plans. Schedule is made a month in advance and I like that so I can plan things accordingly. Im young (22) and they really make an effort to work with me on my schedule when I have things come up.

Cons

I worked in a clothing department for a short time while I had my interviews with my cosmetic line and I did not enjoy working over there. They send out 10 clothing racks at a time full of new product and expect it to be put away immediately. Managers are constantly changing displays and expect you to do it all. There is a SPH (sales per hour) you need to maintain. Its often reasonable, and the goal to get a raise only a few dollars higher, but they stick twice as many employees into an area so it can brutal. There is a lot of competition. In three months, I saw multiple people leaving the floor in tears, or leaving altogether. Credit is the most important thing and its become difficult to get them.

1.0
Jun 23, 2012

Horrible

Recommend
CEO approval
Business Outlook

Pros

If you must work somewhere.

Cons

Unreasonable sales goals. No formal training program for Managers, making them poor managers. Certain stores are well maintained, while others are filthy and without current merchandise. High turnover, promises made and not kept.

2.0
Jun 22, 2012

Decent job but not a career position.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Customers and coworkers are great

Cons

Despite badgering you constantly to sell more items per transaction, more regular price goods, make more appointments, sell more credit cards, etc. when it is all said and done the ONLY number that matters is your sales per hour. If it is high enough you get a raise, if it is low enough you get a pay cut. The way to succeed is to either refuse to do the additional work or convince everyone you are inept so you can focus on your own sales.

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Glassdoor has 8,512 Dillard's reviews submitted anonymously by Dillard's employees. Read employee reviews and ratings on Glassdoor to decide if Dillard's is right for you.