Pros
- CEO is very open, candid, not aggressive (hard to find), and honest. He seems to be honestly listening to employees. - Benefits are good, on par with or perhaps above what you'd expect from a SaaS company (even when the leadership thinks they are doing a lot). Shout out for providing the ability to put money on a post-tax 401k - this is huge, and very uncommon these days. At the end of day, we are just employees, living off a paycheck, who will need to save as much as we can to survive in the future. - The main product (eSignature) works well, and solves real-life challenges, which is rewarding when speaking with customers. - People are very nice in general. - I acknowledge it must be hard to manage a company with thousands of employees. So, in any case, the effort is very much appreciated.
Cons
- Products other than eSignature do not work well, have a poor user experience, are hard to integrate, and take months to be ready to use. All of this makes selling those products very hard, and make a lot of people wonder if past acquisitions were a good move. - HR is very conservative and puts the company first (falls on the side of managers, does not look at cost of living (hot topic) from the perspective of employees, reduces salaries if employees moves to another state (hot hot topic), and more). - Top commercial executives (COO, Sales) that took the company through IPO might not be the best suited to take the company to the next level. Last big quarterly miss, and lack of attention by those execs about it, might be an indication of it. - There is a blatant lack of creativity/vision with regards to the future of the product(s). Lack of vision causes a very tactical product roadmap, which will come back biting the company in the next few years. - Data mining is an incredible mess, providing data that one cannot trust, and I don't understand how the organization has not fixed this. - The top product executive is uninspiring, and has been bringing a lot of middle-class, uninspiring executives. This concerns me as it is gonna affect the overall culture of the organization (too many Indian execs who lack, culturally, empathy and understanding of others - Note: just bringing more Indian executives does not make the company more "inclusive" or "diverse", and can have the opposite impact in the overall culture). - Leaders leaving has taken away a lot of knowledge, which has not been replaced with equally talented and knowledgeable people. - Top managers (Senior Director and above) becoming increasingly political.