Communication systems are deplorable- ability to communicate with the stores is antiquated. The buck stops with the DM - all communication up and down
5.5 day work week - depends on your Regional Director, but most DM's are working 65-75 hours per week
Infrastructure/Resources - half of the stores are are several decades old and absolutely filthy and broken down. Trying get things like heaters, electrical panels, front doors fixed is an absolute nightmare. It is embarrassing.
The company's motto is "Serving Others" and it is complete bologna. Senior leadership is self serving and the only thing that matters is pleasing them and Wall Street. I have seen Divisional leadership spend $25k, $70k and $100k on preparing for 5 hour walks with investors or Executive Leadership, yet the company will park tickets to fix door locks, heaters, bathrooms. It's disgusting
Compliance Culture -Horizontal priority line - everything is a 911
This company has no idea of how to run urban stores or protect their associates in those stores.
