Dollar Tree reviews

2.8

34% would recommend to a friend

(9,814 total reviews)

Michael C. Creedon Jr.

37% approve of CEO

34% positive business outlook

Dollar Tree has an employee rating of 2.8 out of 5 stars, based on 9,814 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Dollar Tree employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

10K reviews
5.0
Oct 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Dollar Tree was amazing!! I started there as a shy timid 19 year old girl and left there a very outspoken and driven 25 year old women. I opened a store in Jonesville MI and it was the best experience of my life!! Hiring training and working side by side with my own team was amazing. I was very blessed to have selected such an amazing group of people. I learned so much with Dollar Tree from the business end of things and schematics all the way to really making your customers feel like they mattered. I will carry the things I learned within that company with me for the rest of my life. I learned how to be a bold, confident, outgoing, strong willed business woman there.

Cons

The only con is the jealousy factor that took place. Had a certain store manger not been upset that I was taking over her store after my temporary step down, I would have never left the company. I wanted to work my way as far up the chain as I could. She pretended to be fine with it and acted happy for me but was behind my back trying to get cashiers to lie about me so she could get me fired. All of our cashiers loved me so they would tell me everything. My DM was stuck between a rock and a hard place so I very sadly very graciously walked away before the name I had worked so hard to build was destroyed.

2.0
Jul 15, 2014
Recommend
CEO approval
Business Outlook

Pros

They have a bonus system that depends on your month to moth sales.

Cons

-Work long hours -If you ever loose an assistant prepare to be working 50 to 80 hours a week -The company believes that we all have a magic wand that we can wave around and some how we will be able to get all the merchandise to the shelves. What I mean by that is that they don't have hours allocated for freight processing but some how you are expected to have no boxes in your back room. -Not an organize company

2.0
Apr 4, 2013
Recommend
CEO approval
Business Outlook

Pros

- Competitive salary and benefits package. - Employee Stock Purchase Program...stock has made me a lot of money. - Nice monthly performance bonus program. - Extremely fast-paced, not for everyone, always something to do. - Stable and seemingly recession-proof company. - Management experience. - Helps keep me very active and in shape, no gym membership necessary.

Cons

- No payroll. It's almost always you and a cashier except in higher volume stores. - Must micro-manage using Appleseed program. Problem is unless you're a high volume store you're not micro-managing anyone but yourself. You're discouraged from doing anything except managing and pencil pushing. However you cannot expect your one cashier to cashier, stock your shelves, keep your store clean, and assist customers themselves, right? That means you have to do it all, plus your managerial duties. - Heavy emphasis on freight processing. Must receive and process your truck within 48 hours, but there's no stock crew. Management is your stock crew, essentially your opening manager only because you're not supposed to stock in the evening. But remember you're discouraged from stocking yourself, but have no choice. - Very difficult to train, coach, and develop your staff properly. It's all basically on the job training, learn as you go, if you make a mistake you're held accountable whether you've received adequate training or not. Not really fair, but it's how it's done. - I'm embarrassed by the poor customer service we are forced to provide. Everything is just so fast-paced and short-staffed you cannot adequately fulfill the needs of the customers. Making a customer wait for assistance is unacceptable. Not because we don't want to but because we just physically cannot be three places at once. - We are scheduled 50 hours per week, but only paid for 45, which means we are supposed to take an hour lunch. Try taking one. Try even going to the restroom for 2 minutes. Not happening. More often than not you end up working 60+ hours a week with no breaks. - Turnover from sales associates right on up through regional management has been incredible. In my 7 years I have yet to have the same boss for more than a consecutive year. - Fixed 2% annual raises for part-time employees, full-time assistants vary 1-3%, but 3% means you are the absolute perfect in every way, and store managers don't really get raises unless you've exceeded expectations in every metric and core competency. These are very rare. Simply meeting expectations isn't enough for an increase. - Be very prepared to run around the store like a maniac all day long. Must have almost superhuman levels of energy, be able to prioritize on the fly, and execute as quickly and efficiently as possible. Be a machine running on all cylinders at all times. No breaking down, no wasting time. Definitely not for everyone, probably not for most.

Viewing 43 - 45 of 9,814 Reviews

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