Where to start? They are so absolutely disorganized at scheduling their staff. Management rarely makes appearances in the salon and leaves the "bartenders" (receptionists) to their own devices (running the entire salon) with little to no experience in doing so.
The majority of bookings are done via a "call center" because they don't want to disturb existing guests with phones and not have hair dryers going off in the background. Understandable, however this is entirely impractical because it causes a major disconnect with appointments and communication.
Some of the stylists are serious divas who need to keep their entitled attitudes in check. Some of them also had horrendous tattoos on their arms that looked like prison gang stuff (I have tattoos and know the difference with good work, but these are badtattoos.com material here), which hardly the impression one wants to make with their high end facade at the Drybar locations.
A very important here is that just as you wouldn't go to a personal trainer who was out of shape and appeared disheveled and sloppy, you would not go to get your hair done by someone who had awful hair themselves! Many of the stylists made zero effort.
It's very embarrassing how little people get paid at this company.
The angel investor money will dry out if they don't get their act together.
