Is Dunkin' a good company to work for as a Shift Leader/Manager?

Shift Leader/Manager professionals working at Dunkin' have rated their employer with 3.1 out of 5 stars in 48 Glassdoor reviews. This is a lower than average score with the overall rating of Dunkin' employees being 3.3 out of 5 stars. Search open Shift Leader/Manager Jobs at Dunkin' now and start preparing for your job interview by browsing frequently asked Shift Leader/Manager interview questions at Dunkin' .

Does Dunkin' pay Shift Leader/Manager employees well?

Shift Leader/Manager professionals rate their compensation and benefits at Dunkin' with 2.1 out of 5 stars based on 48 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Shift Leader/Manager salaries at Dunkin'.

How happy are Shift Leader/Manager professionals working at Dunkin'?

33% of Shift Leader/Manager employees at Dunkin' would recommend their employer to a friend. This rating has decreased by 19% in the past 12 months. Shift Leader/Manager professionals have also rated Dunkin' with a 2.4 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Dunkin'?

Crew Member (3189) , Cashier (1430) , Shift Leader (845) , Barista (839) , Cashier/Barista (438) , Sales Associate/Cashier (331) , Manager (277) , Assistant Manager (244) , Store Manager (168) , General Manager (164) , Team Member (148) , Baker (147) , Sales Associate (144) , Shift Lead (121) , Shift Manager (110)

What are the pros of working at Dunkin' according to real employee reviews?

"Free food is nice and at least at the Dunkin I work at has some down time" ((in 654 reviews)); "Flexible hours mean that you can really do no wrong so long as you show up" ((in 628 reviews)); "Free coffee and free food" ((in 502 reviews)); "I worked with great coworkers who all did their job perfectly and kept the store clean" ((in 492 reviews)); "The tips were great and the people I worked with were fun to be around." ((in 447 reviews))

What are the cons of working at Dunkin' according to real employee reviews?

"most stores have poor management and dont keep the store well stocked or have poor scheduling skills." ((in 1168 reviews)); "Low pay and if you are good at what you do they won't move you" ((in 1035 reviews)); "Manager was rude and disrespectful towards only me and no one else" ((in 464 reviews)); "No training what so ever; I basically had to teach myself how to do everything" ((in 147 reviews)); "No breaks and very tiring" ((in 112 reviews))

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Dunkin' Shift Leader/Manager reviews

3.1

33% would recommend to a friend

(48 total reviews)

Paul Brown

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

3.6

Diversity & inclusion

2.6

Career opportunities

2.5

Senior management

2.4

Culture & values

2.4

Work/Life balance

2.1

Compensation and benefits

Shift Leader/Manager employees have rated Dunkin' with 3.1 out of 5 stars, based on 48 company reviews on Glassdoor. This indicates that most Shift Leader/Manager professionals have a good working experience there. Dunkin' is rated in line with the average (within 1 standard deviation) by Shift Leader/Manager professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

48 reviews

2.0

Apr 6, 2026

Starter job for experience, but poor management and pay

Shift leader/manager

Recommend

CEO approval

Business Outlook

Pros

Just a starter job to gain Experience

Cons

There wasn’t much that was a pro. Management is poor, the pay is bad, schedule isn’t great, etc.

3.0

Jan 24, 2026

Its okay for high school students

Shift leader/manager

Recommend

CEO approval

Business Outlook

Pros

Fun enviorment, discounts, closes early

Cons

Low pay, management issus, can get overwhelming

5.0

Dec 9, 2024

1

Shift leader/manager

Recommend

CEO approval

Business Outlook

Pros

Clean, fun, easy, enjoyable, cool

Cons

Repetiive, easy, not challenging, yeah

Viewing 1 - 3 of 48 Reviews

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Dunkin' Shift Leader/Manager reviews

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Reviews by job title

Starter job for experience, but poor management and pay

Its okay for high school students

1

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