E*TRADE from Morgan Stanley reviews

Constant changes from MS, no transparency in compensation, treating us like children, to now they are turning us into a call center, when we are in a relationship business.

Most toxic place I have ever worked. Leadership is either totally powerless depending on the level or just simply so out of touch with reality you wonder if they have any idea what they’re doing. They continually put in sales goal and metrics that have no basis in reality apart from corporate America greed (more more more). All of the metrics are sales based but the managers say service is the most important component of everything we do while not doing anything to help front line associates streamline any processes or operations to make anything easier. No clear guidelines on how metrics will impact your now semi annual bonus (no more quarterly payouts) the range is outrageous once again will no clear evidence as to why some associates get 100k for instance while most get 15 once again with no real justification. Call center environment every minute of your day is micromanaged, if you aren’t in the exact mode you are supposed to be in to the minute it counts against you. No leeway really to get admin or service/follow up work done Overall this is by far and away the worst place I have ever worked. They want to bleed Etrade dry as fast as possible and don’t even pretend to care about the front line employees that are the ones that drive business or burnout.