E*TRADE from Morgan Stanley reviews

-poor management, some team leads and managers are not qualified, do not respond to reps in timely manner, causing long wait time for customers -micro managed constantly, every second of your day is tracked by what code you are in and managers will get on you for taking bathroom breaks -managers/team leads do not care about customer service, only about reps getting advisor referrals / being in adherence -poor training, no transparency about bonuses, no roles to move into for growth opportunities -may have to work weekends/poor compensation incentive for working on weekends about 5% differential -very little time in between calls, expected to be on the phone every second of the day

Clients can sometimes be upset because of long wait times or policies they don’t understand, but this is part of customer service