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ECI Software Solutions

Engaged Employer

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(108 total reviews)
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Trevor Gruenewald

83% approve of CEO

61% positive business outlook

Reviews by job title

108 reviews

Reviews about "Compensation"

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4.0
Mar 20, 2024
Recommend
CEO approval
Business Outlook

Pros

people are nice, flexible remote work, loved my job and responsibilities

Cons

Salary was a bit low

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ECI Software Solutions Response
2y
Thank you for taking the time to write a thoughtful review! We appreciate hearing about your personal experience and are glad to learn that you enjoyed your colleagues and your work during your time at ECI.
2.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

work life balance is good, remote opportunities

Cons

Commission structure has changed and made it almost impossible to hit quota, asking to achieve high er numbers but being paid out less on what you sell

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ECI Software Solutions Response
2y
Thank you for taking the time to share your thoughts on your experience. We are pleased to hear that you appreciate the work-life balance at ECI. However, we regret that you have encountered challenges with the commission structure. If you would like to discuss your concerns further, we encourage you to contact your HR representative. Again, we appreciate your review and thank you for bringing this to our attention.
2.0
Feb 9, 2024

Outdated Software

Recommend
CEO approval
Business Outlook

Pros

Friendly colleagues. Might be okay for someone just starting out in tech support. PTO is average for the tech industry (probably better than average compared to other industries).

Cons

One of the worst products I've ever seen. Felt like I had time traveled back to 1998. Training consisted of watching outdated customer training videos and something went wrong with the product in most of the videos. Health insurance is twice as expensive as average. Salaries are well below average.

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ECI Software Solutions Response
2y
Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your colleagues during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding support training. Our leadership is reviewing and revising our current training and continuing education programs for our Customer Support employees, so we can provide the best service to our customers. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.
Viewing 28 - 30 of 108 Reviews

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