Does ECI Software Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, ECI Software Solutions employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at ECI Software Solutions. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at ECI Software Solutions?

70% of ECI Software Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ECI Software Solutions 4.1 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ECI Software Solutions?

Product Support Specialist (22) , Account Manager (12) , Manager (10) , Project Manager (10) , Regional Sales Executive (10) , Sales (10) , Business Development Representative (BDR) (7) , Implementation Specialist (7) , Software Developer (7) , Consultant (6) , Implementation Consultant (6) , Business Analyst (5) , Senior Consultant (5) , Senior Software Engineer (5) , Software Engineer (5)

What are the pros of working at ECI Software Solutions according to real employee reviews?

"ECi has invested in building and growing a great culture for its employees and it worked!" ((in 41 reviews)); "So far the people I work with are great" ((in 34 reviews)); "Great Work/ Life Balance" ((in 28 reviews)); "The benefits are great, the company doesn't overpromise, and it genuinely feels like every leader really listens to you." ((in 16 reviews)); "The company has great benefits, the ability to work from home, the teamwork is amazing, managerial aspects are spot on (always working with you and congratulating you on achievements), the list just goes on and on." ((in 14 reviews))

What are the cons of working at ECI Software Solutions according to real employee reviews?

"Bad salaries" ((in 13 reviews)); "Sales organization seems to be poorly managed, teams within the division essentially compete agains each other and the upper management doesn't seem to understand how to fix problems within the division." ((in 8 reviews)); "Bad managers that do not help in a timely manner" ((in 8 reviews)); "I get that it is a business, but whoever approved the plan of offering a discount to customers if they don't take initial training needs to rethink their career." ((in 7 reviews)); "Annual raises can be a bit low" ((in 6 reviews))

What are employees saying about ECI Software Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ECI Software Solutions layoffs and their outlook for job security at ECI Software Solutions in 2026.

What are the top reviewed ECI Software Solutions locations?

Fort Worth , Dallas , Cincinnati , Westlake , Provo , Dallas-Fort Worth , Latham , Mount Laurel , Minneapolis , Columbus , Dublin , Texas City , Mount Holly , Jefferson City , Philadelphia , Pittsburgh , Remote , Aurora , Chicago , Kansas City , Louisville , Washington , Burlington , Austin , Bedford , Plano , Roanoke , Southlake , Houston , Fort Wayne

ECI Software Solutions reviews

3.8

70% would recommend to a friend

(419 total reviews)

Trevor Gruenewald

83% approve of CEO

61% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (419 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ECI Software Solutions has an employee rating of 3.8 out of 5 stars, based on 419 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ECI Software Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

419 reviews

3.0

Sep 11, 2024

Ok till it wasnt

Product support specialist

Recommend

CEO approval

Business Outlook

Pros

Loved my job, we got bought out by ECI

Cons

New support management no longer cares about employees or customers just money

ECI Software Solutions Response

1y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your work during your time at ECI. However, we regret that your experiences with us did not meet your expectations, particularly regarding management and their focus on supporting both our customers and employees. We wish we had the opportunity to resolve these concerns while you were employed, however, we appreciate your feedback now. We wish you the best.

4.0

Sep 10, 2024

Good company

Regional sales manager

Recommend

CEO approval

Business Outlook

Pros

Culture, leadership, team all good.

Cons

Pay is average, annual performance base increases are minimal, not even keeping up w/ inflation or COL in any way. Some products are getting old in the tooth and no hurry to modernize.

ECI Software Solutions Response

1y

Thank you for taking the time to share your thoughts on your experience! We are pleased to hear that you enjoy the culture and leadership here at ECI. And we appreciate your feedback about merit increases and our products. If you would like to discuss your review further, we encourage you to contact your HR representative.

3.0

Sep 9, 2024

OK Place to work

It manager

Recommend

CEO approval

Business Outlook

Pros

Good Pay and good benefits

Cons

Direct leader was a Srgt. Highway, my way and my way only

ECI Software Solutions Response

1y

Thank you for taking the time to provide us with feedback. We are pleased to hear that you appreciated your compensation and benefits during your time at ECI. However, we regret that your experience with us did not meet your expectations, particularly regarding your manager. We wish we had the opportunity to resolve this concern while you were employed, however, we appreciate your feedback now. We wish you the best.

Viewing 73 - 75 of 419 Reviews

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Jobs at ECI Software Solutions

Implementation Consultant

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Implementation Consultant

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Implementation Consultant I

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Product Marketing Manager

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Associate Web Specialist

United States

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