At the technican level especially, there is no room for advancement. Position are nearly always filled by bringing someone in from outside the company, or from another office within the company.
Pay has been frozen for years; meanwhile the company has implemented a system to reduce pay should a field employee not receive certain certifications (-- a ten percent pay cut).
Management takes no interest in the operation of daily business activities, in cordinating the schedule, training field personnel, delegating work in a meaningful way, or in ensuring that even simple tasks are completed.
Issues adressed to management are listened to, but rarely acted on.
The office is completely disorganized. Technicians are dispatched to job sites without being fully informed of what is required of them. Tasks are added to the schedule last minute on a daily basis-- often without so much as contact's name or telephone number. Technicians are not always informed when a new job has been added to the schedule, or when a job has cancelled. Essential equipment is misplaced, and equipment provided is often outdated, used, or damaged.
There are friends and relatives of management and office staff, whose job expectations are completely different than those of other employees.
Lower management and office staff are prone to gossip and field personnel are rarely adressed personally.
Work is not guranteed. The schedule is unpredictable, often including very early mornings and occasional late nights. Not all field personnel are expected to work early or late-- the burden usually falls on only a few key people, and technicians are not given any meaningful notice when they are scheduled outside of normal working hours.
The schedule may be used to discipline.
